Example: A doctor treating you for an injury asks another doctor about your overall health condition. Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice. for more information about an FDA recall. You cannot permanently delete sent or archived messages. How do I register for the Patient Portal? I'm . This website and Patient Portal contain links to websites operated by other parties. Contact your provider's office and request a password reset email. Example: We use health information about you to manage your treatment and services. Navigate to the Visits screen by clicking the lower-left navigation button labeled, From here, if you have no upcoming appointments in the next few days, you can click the. For more information see: We can share health information about you for certain situations such as: We can use or share your information for health research. . Note: This feedback form is NOT for medical questions or advice. You may exercise that option by checking the appropriate checkbox located at the bottom of the Billing Tab in Patient Portal under "Patient Preferences.". We have to meet many conditions in the law before we can share your information for these purposes. We may use your information for the following purposes on behalf of your health care provider including, but not limited to, those listed below: For purposes of making the Portal available for your use; To allow you and any other users you authorize to coordinate and manage your medical care with your health care providers. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system. If your healthcare provider uses athenahealth products, there are a few ways you can create an account with us to access your Patient Portal. Clicking Feedback will bring you to a survey form where you can leave feedback. You can access it 24 hours a day, and it will help you with your needs. It looks like you are using an outdated version of your internet browser. Please. If you tell us we can, you may change your mind at any time. To respond to your inquiries and fulfill your requests; To inform you about relevant and important information about the Portal, provide to you communications from your provider(s)/our Clients, updates to terms & conditions, and policies, and other relevant administrative changes and information relating to the Portal; To pull requisite data to adhere to government incentive programs, including but not limited to, your health care provider's achievement of government quality programs through their engagement with the Portal; To improve the Portal offering to our Clients. In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. For technical issues with this website during normal business hours, please contact our office. We can share health information with a coroner, medical examiner, or funeral director when an individual dies. You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. Click the Visit Web Portal button and an external browser window will open with you logged into your Patient Portal. This will bring up a list of accounts and settings where you will see a list of all Patient Portals you have access to. The Practice Entities have no control over the security or privacy practices of these external websites. See how we work together to solve healthcares biggest challenges. In case of a medical emergency, call 911. If youve set up text messaging as your security option, the following message will appear: 2. Information we automatically collect from your use of the Portal: When you communicate with us or access the Portal and servers through a browser, application, or other client, our servers automatically collect and record information. Drive higher patient satisfaction with services that support long-term engagement and improve staff productivity and happiness. While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. If you do not see a Check-in or Continue Checking In button for a listed appointment, it means the appointment is not available for check-in at this time. Please confirm you are using the email and password for your Patient Portal account and are connected to the internet. While you may receive email messages notifying you of new messages in your Patient Portal Inbox, these emails will not contain any personal health information. http://www.adobe.com/products/acrobat/readstep2.html, Get a copy of your paper or electronic medical record, Correct your paper or electronic medical record, Get a list of those with whom we've shared your information, File a complaint if you believe your privacy rights have been violated, Tell family and friends about your condition, Market our services and sell your information, Help with public health and safety issues, Respond to organ and tissue donation requests, Work with a medical examiner or funeral director, Address workers' compensation, law enforcement, and other government requests, www.hhs.gov/ocr/privacy/hipaa/complaints/, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html, https://myidentity.platform.athenahealth.com/static/help/terms.html, https://myidentity.platform.athenahealth.com/static/help/privacy.html. We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. By accessing or using Patient Portal, you acknowledge that you have received and read a copy of our Notice of Privacy Practices, which can be found in paper copy at our office locations or through your Patient Portal account under the "Forms" link. You may request a Patient Portal account for yourself. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Patient Portal services. To log into athenaPatient, use the email and password for your Patient Portal account. If you are experiencing a medical emergency, call 911. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Urgent matters should not be dealt with via the Patient Portal. You may not assign or transfer your Portal account or share your Portal login, password or any other credentials with any other person without our consent. Tailor your athenahealth experience to your organizations specific needs with industry-leading solutions. How do I know which providers share data (appointments, messages, test results, etc.) You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting. We are committed to protecting the privacy of the information you send and receive through Patient Portal, and will only collect and use such information as permitted under the Patient Portal Privacy Statement, which can be found online within Patient Portal. No, the athenaPatient app does not currently have all the same functionality as your Patient Portal. Your data should be available again once the systems are updated. We can share health information with a coroner, medical examiner, or funeral director when an individual dies. The Patient Portal (the Portal) is an Internet service, powered by athenahealth, Inc. (athenahealth, our,us, or we), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Any questions, complaints, or claims related to any product should be directed to the appropriate third party. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. This can occur when the data systems are undergoing maintenance. Reduce cost and time to collect with RCM services for large, complex healthcare organizations. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. The feedback form is an opportunity for you to share feedback on your experience with the athenaPatient app with our development team. We may contact you for fundraising efforts, but you can tell us not to contact you again. Get answers to patient FAQs and access tools that can help you on your journey. Patients can message their doctor or provider directly and connect with their healthcare team! We have to meet many conditions in the law before we can share your information for these purposes. Let us know in writing if you change your mind. See how our technology and expertise can have you thriving from day one. By accessing or using Patient Portal, you acknowledge that you have received and read a copy of our Notice of Privacy Practices, which can be found in paper copy at our office locations or through your Patient Portal account under the "Forms" link. As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device. How do I ask a question about my account balance? When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. If such messages are made part of your permanent medical record, they will be accessible to our current and future staff members who are involved with your care. It is at your provider's discretion to make test results available. As we provide your health care, we are required to maintain documentation of your medical history, current conditions, treatment plan, and all treatments given, including the results of all tests, procedures, and therapies. Your provider's office will make every effort to respond to your messages within a timely manner. From here, you can set up access via preferences for those you are a guardian or caregiver. All other Portal support requests (e.g. Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. Select your provider, office location, and your preferred time of day and days of week. It is at your practice's discretion to allow online appointment scheduling. Get the visibility and support you need to grow. How do we typically use or share your health information? Accomplish meaningful clinical work on the go from your mobile device. If its available: How do I complete the necessary documentation and check in before arriving for an upcoming appointment? You agree not to use Patient Portal to post or send or post any illicit or offensive material. By using our website (including, but not limited to, Patient Portal), you agree that the laws of the Commonwealth of Massachusetts, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that might arise between you and any of the Practice Entities. For questions on those practices, please consult your healthcare provider/institution. The production team will review submissions but will not be contacting patients to follow up at this time. To do so: Adobe Acrobat is required to view and print forms on the portal. Click on the back arrow to return to the Patient Portal. You understand that while connected or attempting to connect to a healthcare institution's system, the healthcare institution may collect, store, process, maintain, upload, sync, transmit, share, disclose, and use certain data and related information, including information or data regarding the characteristics or usage of your device, system and application software, and peripherals as well as your personal information, location data, and other content.