PetSmart often disposes of its returned items as they are no longer safe for sale. Log in . Save my name, email, and website in this browser for the next time I comment. If you have purchased an item from PetSmart online, there are several ways you can return it for a refund or exchange. What is this?. Are Live Animals Returned? Delivery may be delayed due to acts beyond our reasonable control, which may include, but are not limited to, weather, strikes, power outages, shutdowns, local, provincial or federal governmental actions, and other similar acts. No. Where the animal is from depends on the type of animal it is, and the ethics that surround their breeding. Returns or Exchanges Without a Receipt or With a Receipt Older Than 60 Days: Bring the product and a valid ID to any store and a merchandise return card for the most recent sale amount will be issued. EXTRA 20% off online only thru 3/5, terms apply. PetSmart now accepts returns in good order, but shipping, gift wrap and any other costs will be deducted. A Canadian expat, Nicole now lives on a lush forest property with her Kiwi husband and new baby daughter in New Zealand. PetSmart also offers periodic sales and discounts, especially around holidays, that can bring down the price further. New customer? Whether you need an aquarium starter kit for some fish, a cat toy for your feline, or a dog bed to keep Fido comfortable, always choose top-quality products whenever you can. The original means of payment, the receipt or comparable evidence of purchase, a form of identification, and the merchandise should be returned to PetSmart. Four good reasons to indulge in cryptocurrency! The significant role played by bitcoin for businesses! If you do not have your receipt and wish to make a return at PetSmart, you will need to bring the item and a valid form of government-issued photo ID to the store. How can I return purchases to a PetSmart location? If youre the Primary member on an Executive Membership, you can check your current 2% Reward estimate by signing in to your Costco.com account. Returning items purchased at our Petco or Unleashed by Petco stores. Cute Frogs: 9 Pictures That Will Make You Happy, 5 Best Sources of Iron for Dogs (& How Much They Need Daily). How Do I Return Online PetSmart Purchases? Simply bring the product and receipt or invoice and PetSmart will load the purchase price onto the credit card originally used to pay for the purchase or on a PetSmart merchandise card. Youre generally given 60 days to return things youve bought online or in one of the stores if you show proof of purchase. Note that live pets can only be returned within 14 days. Access the receipt lookup tool and follow these steps: Enter the store location. You can return opened food to PetSmart if you do so within 14 days. Unfortunately, at this point in time (2022) Petsmart does not accept any returns on items purchased form Chewy. There are numerous items that might harm your pets health, so its crucial to be aware of this. You have 30 day to return the item to PetSmart after it has been delivered or 60 days to return an in-store purchase if its damaged or defective. It is important to remember that PetSmart may require you to send a water sample and the dead fish back to them if the fish is being returned. A link to print or view your Store Return Receipt is found in your Order History with your account. Opened food can be returned, but only with a receipt or proof of purchase. Can I return items that have been damaged? Prices & selection may vary in stores & online. Videos Buying Fish From Petsmart! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Email usually works but when it doesn't the second always will. It can be a real game of hit or miss with a pup as youre trying to figure out what puppy-chow it likes best! You can open a new page and print a PDF of your receipt. PetSmart has a good return policy that most consumers are happy with. Some items cant be returned to Petsmart even with a valid receipt if you try to return it outside of the 60 day period. Returns or Exchanges Without a Receipt or With a Receipt Older Than 60 Days: Bring the product and a valid ID to any store and a merchandise return card for the most recent sale amount will be issued. With the PetSmart Treats Rewards program, you can access your entire rewards system at PetSmart online, including all your previous orders. If this happens to you and youve purchased that dog food from PetSmart, youll be happy to know that the store does allow you to exchange dog food for a different brand. Thousands of new reviews are published every day. Petsmart's return policy on dog food: Can you return dead fish? The leading US retailer acquired the pet e-commerce platform in May 2017. When the return has been processed they will issue an email notification to you. Do Ferrets Need Vaccination Shots? Can PetSmart Look Up My Receipt? Store and manage your profile, billing & shipping information: Save up to 10 addresses in your PetSmart address book. Instead, youll probably get a very shocked reaction from the store personnel and maybe even a scream! Valid for dogs and cats. If youre interested in finding out more about PetSmart policy, we have articles on the return policy for PetSmart dog food, the coupon policy for PetSmart, and the exchange policy for PetSmart. If you wish to return an opened item to Petsmart you can do so as long as you return it with the original packaging. 12. crestedgeckovivi 2 yr. ago. If you wish to return a product without the receipt or with a receipt older than 60 days you must bring a valid ID to a Petsmart store to receive a gift card for the most recent sale amount. You must bring along your receipt and a valid photo ID, and you must return the fish safely in an appropriate container. With a receipt, you can return the product within 60 days from date of purchase. PetSmart returns need a state-issued picture ID, as well as the return of your animal to the PetSmart location from which it was bought. The Petsmart return policy seems pretty lenient. While supplies last. How Do I Return PetSmart Purchases To A Store? It often makes sense to apply if the card offers a one-time bonus that exceeds the annual fee. Well happily accept packages within 365 days of the sale date and well give you a complete refund. Returned items at PetSmart must be accompanied by an acceptable form of government-issued picture ID if a receipt is not available. PetSmart is the largest specialty pet retailer of pet supplies, pet services and pet solutions for the lifetime needs of your faithful friends. Limited one time per customer. Whatever you do, dont walk into PetSmart with a dead fish in your pocket or purse and expect the store to give you a return or refund. (Thanks to employee Jess for this information) If the food is unopened you can exchange it (with your receipt) within 60 days of purchase. Walmart will accept returns if the original packaging or box is damaged, open, or missing, as long as a receipt is provided to show proof of purchase. All Pals Reward Dollars expire upon 45 days of issuance date. See www.petsmart.com/treats for details. Can you return opened food like one cup taken out without a receipt? Unopened packaging must be returned to PetSmart within the following 14-day period: 60 days for unused food, and 14 days for a new or improved product. Training aids, collars, and fencing implements are all examples of electronic devices. She has a strong love for all animals of all shapes and sizes (and particularly loves a good interspecies friendship) and wants to share her animal knowledge and other experts' know. Quantities may be limited and deliveries may be delayed. The refund will go back to whatever method you paid. At PetSmart, we never sell dogs or cats. Get your pet looking fresh with in-app salon booking, appointment management & easy rebooking Check Doggie Day Camp availability Can I use someone elses Costco reward certificate? Store and manage your profile, billing & shipping information: Save up to 10 addresses in your PetSmart address book. In order to exchange an online purchase from PetSmart, you must return it to the retailer. Unfortunately, PetSmart does not accept returns on Chewy items as of 2023. Dec 12, 2018 - PetSmart receipt with no marketing. Save an extra 20% on sale and online prices for merchandise on petsmart.com or the PetSmart app. Can PetSmart look up receipt? A return/exchange is possible for damaged merchandise purchased online or at PetSmart. You can update your PetSmart account online at anytime. While supplies last. You can track your Pals Reward status and claim Reward Dollars by logging into your online account at palsrewards.com or petco.com. Online purchases may also be returned in store. PetSmart offers a range of products that can be returned, from live animals to open food. Were here to answer all your questions about PetSmarts return policy, so youll know what to expect. Enter the amount of the charge as seen your statement, transaction date, expiration date, and the payment card number used for this transaction. Select a reason for the return in the packing slip that you received with your product and remember to keep a copy of the packing slip with yourself. products at PetSmart that cannot be returned. .Petsmart Return Policy 2022 (Pets, No Receipt, Chewy + More), Target Customer Service Desk Hours In 2023? If you do not have the card used to make the PetSmart online order, or you paid via an online system such as PayPal, you will be given a merchandise return card instead. Theres nothing more frustrating than not being able to find a receipt when youre trying to return something to PetSmart. Petsmart is a one stop shop for pet owners to buy necessities and accessories for their pets and even a place to buy new pets altogether! What if your pet is not happy with the pet supplies or pets purchased at PetSmart? You can return any pet or pet product purchased from PetSmart that you arent happy with. Like with most items with the Walmart return policy, you can return non-perishable foods within 90 days as long as you have the receipt, no exceptions. Note that if your animal died after the purchase from PetSmart, you can also return it with evidence for a refund. In a nutshell, the brand accepts returns for items in good condition with the deduction of shipping, gift wrapping, and other additional costs. If you bought a live animal from PetSmart, such as a snake, iguana, or hamster, you have 14 days to return it to PetSmart. PetSmart allows you to return products to their stores. Can I Return Live Animals? If an account exists for this email, we've sent a temporary link to reset your password. View, download or print a copy of your receipt. ellehen 2 yr. ago. You'll receive a refund in the form of a merchandise return card for the most recent sale price of the food, or you can exchange the food for one you prefer minus any difference in price. Save as many as 10 addresses to your PetSmart address books. PetSmart will often discard its items that are not safe to sell. Featured Image Credit: BearFotos, Shutterstock. How Can I Check My PetSmart Rewards Balance? From there you can enter the date range for the past receipts you are . With a PetSmart account, you can save payment information for faster checkout, set a favorite store, see recent orders and much more. Yes. I got something a few days ago and I need to return it but the receipt is nowhere to be found how do I look it up bc I know its different from just a regular treats account, Scan this QR code to download the app now. Note that returns without the box will be accepted at the PetSmart managers discretion if they feel you are eligible and have good reason to be issued a return. You can also set your favorite PetSmart store. As of 2022, PetSmart does not accept refunds on Chewy goods. Petsmart Can Look up My Receipt. Most often asked questions related to bitcoin! Theres so much information out there, including social networks, blogs, forums, comments, and articles to name a few. You may not be allowed to return the pet box from PetSmart if its missing. Your points will expire at the end of the month one year after the date they were earned. Discount taken off highest priced qualifying item in cart. PetSmart will send your refund to the original payment method you used for purchase. If youve earned less than $1 in rewards, you wont get a certificate and will lose that money. After the 60 day period has passed you can still return the item for a refund but the amount you receive will reflect the current sale price at the time of the return. What Is PetSmarts Return Policy For Live Animals? As is the case for returning other live animals, you can return fish purchased from Petsmart within 14 days of purchase. Certain products and brands are not eligible for sitewide offers or promotions and specifically excludes: select products from The Pharmacy at PetSmart, all Royal Canin and Eukanuba products, all services, give cards, gift certificates, previous purchases and charitable donations. A PetSmart refund will be issued to the same credit card used to purchase the item. Returned items at PetSmart must be accompanied by an acceptable form of government-issued picture ID if a receipt is not available. Can PetSmart look up receipt? For example, if you paid for an item with cash, you will receive a cash return at the time of purchase. Share. This is great information to know if you have a growing puppy because everyone knows puppies can be picky. If you do not have your receipt and wish to make a return at PetSmart, you will need to bring the item and a valid form of government-issued photo ID to the store. Our dog did not work out. Petsmart allows for exchanges on most products (not prescription medication, however). Please use a trackable shipping method, and return the product with the orignial packaging. Must be signed into your Treats account prior to purchase. The PetSmart manager has the authority to accept returns without the box if they believe the customer is eligible and has a solid cause to be awarded a return. Next, call PetSmart's Customer Care at 1-888-839-9638 and request a Return Authorization Number and shipping label. See www.petsmart.com/help or store associate for more details. However, you do need to put that dead fish in a secure container. So, if you do not have the box at PetSmart, it is possible that you will be denied a return. Have something to say about the product? If you purchase a live animal from Petsmart and and that you need to return it you can do so within 14 days for a full refund. Track recent orders and Treats points history: Track your packages, find receipts, and access your entire order history in one convenient place. Didn't find what you need? Track recent orders and Treats points history: Track your packages, find receipts, and access your entire order history in one convenient place Favorites: Save a list of your pet's faves to reorder again My Store: Set the store you shop at most to simplify in-store pickup and book PetSmart Grooming salon appointments **Offer valid 2/27/2023 - 4/1/2023 with Treats membership in stores & online. Much like PetSmarts open food return policy, you will need to seal the container or bag of food and bring it into your local store. Can You Return An Item To Petsmart Without A Receipt? We aim to provide in-depth, well-researched, and accurate information in easy-to-follow guides and articles. Click 'sign in' to access your information. About You: Here you can update your name, email, phone number, or password. These include electronic merchandise like fences and shock collars, tools for grooming like brushes or flea combs, non-prescription medications or vitamin, and filters or pumps. If youve ever set foot inside a PetSmart store, you know that this big nationwide retailer sells a wide variety of items, including live pets and lots of pet supplies like food, toys, cages, aquariums, and more. Terms and conditions of this offer are subject to change at the sole discretion of PetSmart. (You can choose multiple receipts at once if you wish) and then click Save. What Is PetSmarts Policy Regarding Returns of Live Animals? PetSmart is famous for their wide selection of pet supplies like food, toys cages, aquariums, and other accessories. Purchases in cash will be refunded in cash, Purchases with check will be refunded with a gift card or cash after a 10 day waiting period from the date of sale, Credit card purchases are refunded to the card used for purchase or a gift card, Debit card purchases are refunded in cash, Gift card purchase will be refunded on a gift card, If you are exchanging a product you will receive the positive balance in the original payment form, Electronic products like shock collars and electric fences or training products, Non-prescription pet medication or vitamins. Step 3: Click on "Receipts" Once you are logged in, click on the "Receipts" tab located at the bottom of the screen. Additionally, you will also need the card you used to make the payment in order to receive a refund, as it will be credited to the same card. Cookie Notice With the PetSmart Treats Rewards program, you can access your entire rewards system at PetSmart online, including all your previous orders. PetSmart Free birthday card and coupon for a free toy for PetPerks members only. Returns are accepted in-store with with the packing slip or shipping confirmation as proof of purchase. Generally, the younger and more common the parakeet is, the lower the price will be. They sure do! Autoship orders require an account for recurring orders. As many people know, the convenient online petstore, Chewy.com, is owned and operated by Petsmart. Whether you have concerns about your dog, cat, or other pet, trained vets have the answers! Your email address will not be published. PetSmart stipulates that the items can only be returned in their original packaging. Yes. PetSmart Rewards Program members can view their recent orders. What Is PetSmarts Return Policy For Fish? Order by 9am for delivery between 12pm-3pm, by 1pm for delivery between 3pm-6pm, & by 3pm for delivery between 6pm-8pm. If you initiate the return process on the Petsmart website you will receive a free shipping label covering the return costs. While delivery is contact-free, be sure to be home during your delivery window to bring any perishable items inside right away. Returns are accepted in-store with with the packing slip or shipping confirmation as proof of purchase. What does PetSmart do with returned items? Please note that pets must be returned within 14 calendar days. After all, its not fun to buy a toy for your pet only to discover he wont play with it. 100% Unconditional Satisfaction Guaranteed Our policy is simple. To learn more about PetSmart returns, continue reading, and well give you all the information you need. Add a Comment. On the Petco App you can easily view it under the My Orders section. Gift cards: Check the balance of your PetSmart gift card by signing-in to your account. Transaction total is prior to taxes & after discounts are applied. Keep track of your most recent orders and treat history. *Passwords must be at least 8 characters long, contain at least one letter and contain at least one of the following: upper case letter, number, or special character. PetKeen.com does not intend to provide veterinary advice. Four different kinds of cryptocurrencies you should know. To learn more about PetSmart policy, you can also check our related articles on PetSmart dog food return policy, PetSmart coupon policy, and the PetSmart exchange policy. Can PetSmart look up receipts? You can earn points for grooming, boarding, daycare, training and even donating to PetSmart Charities. PetSmart will not accept returns of Chewy merchandise after 2022. However, if you paid for a PetSmart item using a debit card, you will receive a cash refund. PetSmart is renowned for selling a variety of pet supplies such as food, toys, cages, and aquariums, along with a range of live pets including cats, dogs, fish, birds, and more. Similar to live animals, PetSmart will give you 14 days to return fish to its stores, along with the receipt and a valid government-issued photo ID. Customers typically have 60 days to return products purchased online or in-store with valid proof of purchase. Best. While the store!-->, Dear Adam Smith is a data-driven assistance tool for online research. Note that you will need the item in the original packaging, with the packing slip or shipping confirmation in lieu of a receipt. Everyone recommended great advice, also you can use the iPad. Free Same-Day Delivery offer valid on select merchandise purchased at petsmart.com when choosing Same-Day Delivery. If you would like to request a return or replacement, please send us a message with your order number. Touch device users can explore by touch or with swipe gestures. Click 'sign in' to access your information. Note that if you purchased your PetSmart item with a check, you may need to wait for 10-days after purchase to receive a refund, either by cash or a merchandise return card. Without a Petsmart account the company will not be able to look up your receipt unless you have an order number from an order you made on their website. Many people wonder what the return process is for products that fall below customer expectations. Any outstanding balance will be repaid to you in the original mode of payment, such as cash or a credit card. A Walmart spokeswoman said the keep it option is designed for merchandise it doesnt plan to resell and is determined by customers purchase history, the value of the products and the cost of processing the returns. After verifying your identity, PetSmart will issue you a merchandise return card that can only be used at PetSmart. Offer valid with Treats membership online only at petsmart.com or on the app. Walmart accepts returns of unopened or compromised pet food within 90 days of purchase as of 2021. Can I return a product to PetSmart without the packaging? David Krug is the CEO & President of Bankovia. Offer may not be combinable with other promotional offers or discounts. May not be combinable with other available bonus points offers. Store and manage your profile, billing & shipping information: Save up to 10 addresses in your PetSmart address book. You can initiate this process online to receive a shipping label. You will receive your PetSmart refund via the original method of payment you used to purchase. If you have any questions about PetSmarts return policy, ask an employee at your local PetSmart for some help or contact the store online. Can I Return An Item Or Animal Without The Receipt To PetSmart? Offer not valid on all or select products in the following categories: live pets, canned, fresh or frozen foods, select cat litters. Returns without a receipt or made after 60 days are eligible for in-store only merchandise credit equal to the lowest company-wide price at which the returned products were sold. Additionally you can return your online purchases (minus shipping and handling and gift wrap charges) for a full refund. Join our loyalty program & earn points every time you shop! Store hours may vary. Maybe youre not the most organized person in the world, or perhaps you lost a receipt and cant find it anywhere despite your best efforts. I live in the United States and love to shop in retail and online. When you buy via links on our site, we may earn an affiliate commission at no cost to you. By Can I return Chewy merchandise to PetSmart? If youve ever walked around a PetSmart store you know they sell critters like snakes, iguanas, mice, rats, hamsters, and other cool creatures. However, if you do not have a receipt and wish to make an exchange, any outstanding balance will be returned to you in the original form of payment, such as cash or card. Can I return dog food to Petco without a receipt? While Chewy is owned by Petsmart, the two businesses run separately from one another and often times sell different products. For more information on PetSmart policy, please refer to our other articles: PetSmart coupons policy, PetSmart refund policy and PetSmart exchange policies. As a result, some smaller pets sold by PetSmart, such as hamsters and rats, come from animal breeding mills. Do you need a receipt for PetSmart? Can you return a crate to Petco? PetSmart needs the Pet, the original receipt, and other papers or information acquired at the time of purchase to process a return. Additionally, if you purchased a PetSmart item with a credit card, the amount you paid will be returned to your credit card when you make the return. Can PetSmart Look Up My Receipt? See www.petsmart.com/treats for details. While supplies last. Its, Target Customer Service: Get Your Questions Answered 24/7!