25-08-2022 Did you know? So I made contact with Virgin Media technical assistance only to be told to contact 'Virgin Media Store' directly. wikiHow is where trusted research and expert knowledge come together. Thanks Graham. 09:39, Virgin Media do not have an email address for support issues or for making a complaint. This article has been viewed 98,155 times. It's easy to find the help you need for your broadband, home phone and mobile account on the go. By phone. I work during the week, so don't get a chance to call at any other time. To learn how to contact Virgin Media through their online forums, scroll down! 09-07-2022 I hope that link is useful but if for some reason you cannot use it you can always write to their complaints department: All that information is available here: https://www.virginmedia.com/help/contact-us/complaints/broadband-tv-phone-contact, I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. and by the way your new web page layout it rubbish all adds buy this buy that everywhere.Marketing services and products for more cash and you cut our emailROFLMAO, on While high street stores are largely focused on the sales of devices and services, the staff working there are also able to provide limited advice on a wide range of subjects. (edited to add - proof of posting does not cost you anything, just the cost of the 1st or 2nd class stamp), on Most news organizations publish an email or phone number for tips on stories. Hi, I recently signed up for virgin media, during the process I was never asked to create an online account and after receiving an email to verify my order, it didn't have an account number or area code. Virgin Media mobile numbers have a separate number to call. Virgin Media support opening hours. Also I don't actually have an email from them to click on, as I have deleted the emails they previously sent to me. You clearly have access to the internet because you have posted here. on 28-01-2022 I have this problem also. Sorry to hear of your concerns that we have removed the ability to add additional emails mailboxes. By using our site, you agree to our. You can call CISAS on 0207 520 3814 or send an email to cisas@cedr.com detailing your situation with evidence. on Complaint Contact Form. Firstly, what are your options in how to contact Virgin Media Ireland if you are a household customer? Virgin Media Mail allows you to set up your other email accounts so that you can check all of your emails in one place. Pro tips & talking points. online chat calling 150 from a Virgin landline or mobile, or 0345 454 1111. on 11-09-2022 I could go to Google but would rather keep them all in the one place. Talk to other friendly customers and members of the Virgin Media team. Hi folks. Once your VM broadband account is closed you should get 90 days use of the email address before it is closed down. Please enter the email address you use to sign in to your My Virgin Media account. 11-09-2022 From May 17th 2022, we have closed the ability for customers to sign-up and create new Virgin Media email accounts. New around here? 12:17. Obviously someone who is not a VM customer could have a genuine reason for making a complaint, as in your case. There are 6 ways to reach Virgin Media across 3 communication modes: phone, chat, web. 08-07-2022 In case you didn't realize there was an alternative, the best phone number for Virgin Media customer support is 0845 4541111. The best way is to get in touch with them directly. It has to be . The ability to add additional emails has currently been removed, my apologies for any inconvenience this may cause. Include your email address to get a message when this question is answered. As long as you have online access you can use that form. I just want a broadband upgrade also. Search. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Within Canada 1-888-999-2321 Or dial 611 from your Virgin Plus phone. Thank you for that information. It's packed with tips, hints and helpful answers about our products and services. Thank you for letting us know and I am so sorry you are facing these issues with your connection. When contacting Virgin Media, they will never ask you for your password for any of the services they provide. That being said, if your subject is more complex, relates to an ongoing complaint or is likely to take a large amount of time, then contacting the Virgin Media Customer Care department may be more appropriate. Many questions can be answered using the FAQ section on either the Virgin Media UK or Virgin Media Ireland websites. I have tried resetting her password online but it does not like to do it as its not the main account, I put in her email & put in my DOB & Security answer. 30-04-2022 I opened my emails went into folders and clicked on Add an email account. Better broadband and TV for less. 10:22, Looks like post is the only option although you would think as we are in 2022 that an email address would be used as this can be audited and much quicker. If not, it may need one of the Forum Team (VM employees who support this forum) to get the password reset for you. On Twitter you can find Virgin Media @virginmedia or @virginhelp and post a message where you are likely to get a fairly rapid response. 15:10. Unfortunately, that all assumes you know the existing password however you could try that route if you have an idea of what the existing password is. on In this guide, we have assembled the simplest Virgin Media contact numbers and details for both household and business customers to help you get to where you need to be. This may indicate that it is being upgraded, or that the service has been temporarily suspended. Click Mark as Helpful Answer and solved, or use Kudos to say thanks, on Step 3: Plug in your NOW Broadband Hub on the go-live date. Click Mark as Helpful Answer or use Kudos to say thanks, on Remind me when call center opens. We want to help you get the best out of your life with Virgin Media and our customers can manage all their accounts - for broadband, TV, home phone and mobile - all in one place wherever and whenever you like. Sometimes despite the best efforts and intentions of both businesses and clients, things can go wrong. I'm guessing you may be on the Oomph package like me which seem impossible to manage online. And obviously some other people are having trouble too. 24-01-2022 I do have the address I want to block though, on There are also no upstream or downstream signal level issues coming into your home. Online forms are different from the online chat service as you will not get a reply instantly, but you can use this at any day or time. on By having an area code, customers can keep their number even if they move to a different area. on Click Mark as Helpful Answer or use Kudos to say thanks, on However they do have a web form for making a complaint: https://my.virginmedia.com/my-cases/make-a-complaint, I am not sure why you say you cannot log a complaint online because you no longer have a VM account. unfortunately it just gives me the option to delete (shown Below), rather than change like it used to.do. I then call again tonight where I am told someone will call me back in ten days! You can leave your phone number and get a free callback. This is useful if photos will help your explanation. If that doesn't work you can also call by calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. 12-07-2022 Those who submit a complaint form will receive a case ID via text within 48 hours. 06:10. In order to do so I will need a little bit more detail so I will send you a private message. 75 Gift Card: Sainsbury's, M&S, Tesco or MasterCard. If the Virgin Media contact numbers listed above are not functional or have a long wait time, you should utilize non-call-related contact methods. Call Connection Service. human). on Run tests on your services and kit, check your area for network outages and arrange help or new kit if needed, while staying regularly updated. It's free and takes less than a minute to check and compare. For mobile enquiries, call 03456000789*. 27-01-2022 Textphone for broadband, TV and phone for new customers 0753 305 1809. 08:49. 14:17, Is there an email to contact Virgin ?I looked on website .There is no number no email no chat.It says they will take time to answer messages but there is no option to message.I used my virgin app but the chat there was down.I received a call from 020 3976 8303 claiming to be Virgin and stating I was subject to scammers. Find them from our full list of Virgin companies and visit their own website for relevant contact details. 4. The three main Virgin Media Ireland social channels are as follows: Virgin Media's social channels are open between Monday and Friday from 9 am to 9 pm, and Saturday from 9 am to 5 pm. Welcome to the community! By continuing, you agree to our cookies policy. 09-07-2022 Virgin Media Ireland has reached a long-term agreement with Naturgy Ireland that will introduce a 100% renewal energy supply across its operations in Ireland. 01-05-2022 This article was co-authored by wikiHow Staff. Lets hope that this handy feature returns soon. and is reached by going into manage other accounts. The services and products mentioned on this website may only represent a small selection of the options available to you. discarded) is currently being delivered to your Inbox then consider creating a filter rule similar to the following wheremiscreant@example.com should be replaced with the email address you wish to never see. on When you're in a bundle, changing any service within that bundle can cause you to lose any bundle discounts so due to this, you'd need to speak to the team. How do customers contact Virgin Media? 12:35. Saturday: 8am to 8pm. Learn more, Problem solved? Can you please clarify what you have to give your credit card details for, are you referring to setting up the BQM or something different please? GetHuman features available: Current hold time. Here to help! You can also contact Virgin Media by visiting the contact page on their website. Find a Virgin company. This could save you valuable time, as opposed to trying to contact them. As well as calling up, it is also possible to get in touch with Virgin Media via Live Chat on its website. Once you're on the contact page, select a relevant topic and enter your account details to live chat with a representative. When outlining your issue, be sure to include what the problem is, how long it has been going on for, and what the circumstances were surrounding it's onset. . on (*Figures based on % of customers who do not re-contact us within 24 hours of using our help pages). If you need to contact Virgin Media directly about a general query then the main customer service line is 0345 454 1111. Whether you've got a question, query, problem or something you need to tell us, chat with us directly from your Virgin Mobile App. Talk to other friendly customers and members of the Virgin Media team. * I am aware they have a web form but when I log in as my account is no longer active the web form and web chat just come up with an error. <br><br>Corporate Partnerships . The enquiries@virginmedia.com and help@virginmedia.com addresses have been discontinued, and any emails sent will bounce back. In advance of your broadband service switching over, NOW will send you a new NOW Broadband Hub through the post. This website uses cookies to give you the best experience. - edited If Virgin is found to have been at fault, it is obliged to comply with the findings of CISAS. Alternatively, if you have a UK Virgin Media phone, you can just dial 150 between 8 AM and 10 PM to talk to a representative. No nothing has been reported on that 0800 number.The people just called again.Do you have a contact number for Virgin by any chance? The broadband, TV, mobile, phone, and security services of Virgin Media are all well discussed in the community forums. Thanks for your post and welcome back to the Community. You can use the Live Chat service for sales, upgrades and complaints. Check out our guide - How to pay my Virgin Media bill, on He is well versed as an energy and telecom expert for both Ireland and the UK and specialises in energy compliance. Early disconnection fees vary and are based on the type of services taken out, their value, and the remaining period of the contract. 04-07-2022 How to Contact Virgin Media. a secondary account defaults to the information for the primary account unless that has been changed in the secondary . 8 years of multi-channel experience, including UX copy, print media, eCommerce, social. on 09:19, I got through yesterday via the Whatsapp which I think is a very good service. The video relay service is available Monday to Friday, 9am to 8pm, and Saturday and Sunday, 9am to 4pm. Thanks to all authors for creating a page that has been read 98,155 times. If you do not get the response you hoped for from Virgin Media, or if your complaint hasnt been dealt with after eight weeks, you can take your complaint to the ADR (Alternative Dispute Resolution) scheme. The provider is also active on Facebook, where you can post a message seeking help or advice. Does it give an error message or is it that the page just does not move on to the next step? This is the worse customer service I have ever come across, so if anyone has a direct email for complaints I would appreciate this being shared, on Call for free to get your TV & Broadband sorted today. 08-02-2022 This is ridiculous! The Virgin Media customer service phone number shown below is the single point of contact for all queries, including technical support and complaints. And, I always pay extra for the "signed for" postal option. When I enter the details into the boxes and click Add I get a message saying auto configuration failed. Sometimes it's better to say goodbye and doing so could save you hundreds of pounds a year. Conclusion In conclusion, there are several reasons why Virgin Media may be cutting out, including technical issues with the network, weather conditions, damaged or lose cables . 22:50. This must have been coincidentalI have one box with a line going to house(cable ?) It takes me to a box with two bars, your email address and the second bar is your password. Can anyone recommend another provider that you can actually talk to? This complaint form is for Virgin Media Ireland Customers only. These changes affect all Virgin Media email addresses ending in the . 11:49. Is Virgin Media 1908 free to call? Just get some unhelpful message about 'It's our problem, not yours. To find out more about the Community check out our Getting Started guide, on Virgin Media on social media. The security information for a secondary account defaults to the information for the primary account unless that has been changed in the secondary email account's "My Virgin Media" account. 14:06. The rest are clutter.Why are you asking us to use another email service which we don't want.My wife and I both have personal accounts for friends and family hence no spam.I have a second for contacting web addresses who may sell information hence spam.I want a third for my web page and now I can't use you.We also can't change our account email address inbox while still in emails sectionHave to in and out of Virgin every time. This is detailed within the Terms &Conditions (specifically section D, paragraph 6), which reads "If this agreement ends, your right to use that email address will also end and you will no longer be able to use the email address, so please make sure you have an alternative email address and let your contacts know of the change, as we cannot do this for you.". Only Virgin Media Ireland provides online forms for contact. All tip submissions are carefully reviewed before being published. Using the community forum may give you results in a shorter amount of time than phoning or waiting for a live chat representative to become available. I was genuinely wondering why you could not use the form. Martin, that's the root of my frustration. 11-09-2022 To learn how to contact Virgin Media through their online forums, scroll down! 08-02-2022 You can also text Virgin mobile for free on 07533 016 422. I now can't sign up for an online account as a I don't have the account number or area code and I need to contact . Yes, it is a toll-free number for both mobile and landline numbers in Ireland. Selectra is currently closed. Using the information provided on our website you can Call Virgin Media on the contact number above, send an email or write to customer services. Let us know how you get on. Opening hours are: Or 0345 454 1111 from any other phone. Virgin Media Contact Details: Get in Touch Easily. 3 hours ago. 3. If possible, avoid calling when you are rushed for time. We recommend using an email client that is not connected to another service, so these are not lost if you ever decide to leave the service, such as Gmail and Outlook. on Learn moreHave I helped? Our trained team of editors and researchers validate articles for accuracy and comprehensiveness. 14:31. https://my.virginmedia.com/my-cases/make-a-complaint, https://www.virginmedia.com/help/contact-us/complaints/broadband-tv-phone-contact. Early cancellation fees are capped at 339, but to work out exactly what yours may be, examine your policy documentation and use the Virgin Media contact details above to get in touch with customer support. Changes to our Acceptable Use Policy for Virgin Media Mail. Use Virgin Media phone lines when calling from a different provider. Personally, whenever I make a formal complaint to any organisation I always do it by letter. Use the dedicated cooling-off cancellation form to cancel broadband, TV, home phone or mobile services within this period. Rocketreach finds email, phone & social media for 450M+ professionals. Our email service is a free service we offer to customers with an active broadband service with us. Preparing Cara profile View Cara's Email (It's Free) 5 free lookups per month. Virgin Media head office phone number: We've highlighted Virgin Media head office contact number 0345 454 1111, so you can get answers to your questions quickly and simply. Broadband, TV and phone customers should then press 1, mobile customers should press 2. While many complaints can be resolved with the provision of advice or an apology, monetary refunds can be given in the form of account credit or a cheque at the discretion of the complaints team, and management. How to send a bulk email. Virgin Media Business Mobile customers. 26-01-2022 "Virgin Media have recently changed the way you reset the password for a secondary email account. Virgin Media employs several customer contact forms covering the more basic subjects. They cannot wriggle out of it. If the email address to be blocked (i.e. A good starting point for making a complaint to Virgin Media is to simply pick up the phone and call the customer services number on 0345 454 1111 or 150 from a Virgin landline, available from Monday to Friday from 8am to 9pm, or on Saturday and Sunday from 8am to 6pm. and onhttps://www.virginmedia.com/my-virgin-media/forgotten-details/password it does not give an error message & just goes back to same page and does not move on to the next step. 11:25. 28-01-2022 Learn more, Have I helped? so I guess we need some help to reset it as you suggest. your sarcastic comment and emoji about me having internet is because I am using my 3G on my phone so I hope that helps your confusion. on Customer service for home 0800 064 3836. Fastest way to talk to a real Virgin Media rep. This includes the availability of email addresses, phone numbers and callback forms. Hi, My wife cannot access her emails, I was going to reset her password as she is unsure what it is. 10-07-2022 Contact Virgin Media by phone, web chat, call-back form, email or social media. Learn more, Have I helped? 18:04. many thanks for all the help. To confirm, have you been able to try different web browsers? The Virgin Media community has over half a million members. 11:59. Use a contact form, live chat, or even post to ensure that any necessary communications have been sent across. They certainly are! Monday to Saturday: 9am to - 9pm (Local time) Sunday: 10am to - 7pm (Local time). I use strategic partnerships to help support CSR, Marketing and HR specialists to meet their ESG goals and KPIs. online chat not working. 07-02-2022 on Virgin has a selection of active social media accounts where customers can get in touch. A VM broadband account is required for continued use of their email service. Unfortunately we cannot remember her email password. Depending on the type of query, the submission of the form may be all that is required, and Virgin Media will update any relevant aspects accordingly, or they may make contact with you to further discuss your needs. We would love to hear from you! I am so sorry that you have faced this issue with your email, I will pop you a Private Message so we can take a look for you. Virgin Media phone numbers. 12:39. They can look at options outside of the bundle deal for you. Phone Number: Call 0345 454 1111 or 150 to reach someone at Virgin Media headquarters. 01-05-2022 Step 1) Create a distribution list in your Address Book. Not on mobile, desktop with 3 different browsers! If you are calling Virgin Media Ireland from abroad, use 0035312458000. The Virgin Media mobile customer number to text is 07533 016 422 and the operating . 15:20. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.