A: The codes don't require you to be on the Internet or connected to data, so you don't need phone service to sign in. Everything is correctly set in my MS account, 2 steps verification, and the Android app Microsoft Authenticator. Reinstalling doesn't work either. The app requires this permission to search for work or school Microsoft accounts on your phone and add them to the app for you. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. Microsoft said that, as part of its Windows 11 update Tuesday, it'll introduce new features for Android users too, including the ability to activate a Samsung phone's personal hotspot from the computer. There are a few steps you need to follow in order to get Microsoft Authenticator to push notifications. Q: Which version of the Authenticator app should I be using? Cloud and network security: Your passwords on the cloud are encrypted and decrypted only when they reach your device. The problem persists. Cant text myself the verification code because the phone number is wrong and I have no idea how to change it. I have tried disabling all notifications for the app in iOS settings and re-enabling them, but no luck. Tap the account you want to remove, and then tap Remove Account.. Open Microsoft Authenticator on your old phone, go to Settings, and enable cloud backups. A: The Authenticator app collects three types of information: Account info you provide when you add your account. If you have an Android device, the ID.me Authenticator app is the best option. Read the contents of your storage. Sign-in with this account on the device registration page, then try enabling passwordless for the account. What can I do? Make sure the device hashardware encryption enabled. Q: Can I create my own Verified Identity? Beam) I click on "Use Microsoft Authenticator" but no notification is sent to the smartphone Android 5.0.2 (LG G2 Europe H3G), even if I open the app. May 31, 2022 . A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. When you add a Microsoft account, the app requires network/internet connection. Any personal data collected is limited to information needed to help troubleshoot app issues. Q: Why am I getting notifications about my account activity? Created on December 4, 2021 Push notifications for Microsoft authenticator app gets permanently disabled after reset of iOS settings. Notifications can be sent from any number of channels or in-band or out-of-band. Passwords are only decrypted when user wants to, that is, during autofill or when user wants to see the password, both of which require biometric or PIN. I have an issue with MFA, my customers are setup to use Microsoft Authentication Mobile App, all of them have chosen to authenticate through the OATH token, they have been connecting successfully, but this week most of them are receiving this error "Unable to reach the server, please verify internet connectivity", the MFA server is up and running! Youll need to share your location once every hour to ensure you are still within a country where you are allowed to access the resource. After setting up the Authenticator app as an autofill provider on your phone, it offers to save your passwords when you enter them on a site or in an app sign-in page. What is the version of Microsoft Authenticator APP? It was in the way more than I used it so I turned it off. This data is stored on your device and can be removed by removing your account. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. If the date and time is wrong, or out of sync, the code won't work. After that, go to theMicrosoft Authenticator app forumand tell Microsoft the problem you're seeing and the steps you tried. Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. For me it was not required to remove settings or the whole app to solve it. They also can contain device data such as device name and operating system version. Camera. Microsoft is also providing Outlook with a similar service. View network connections. If you don't see an answer to your question, go to theMicrosoft Authenticator app forum. On Android, Microsoft Authenticator is failing to register for push notifications. Beam) I click on "UseMicrosoft Authenticator" but no notification is sent to the smartphone Android 5.0.2 (LG G2 Europe H3G), even if I open the app. It shows 8 digit one time passwords. Not sure if that would help, but I had the same issue since today - the reason was the settings in the Additional Security Verification - Iwasset to "Use verification code from my app" instead of "Notify me through app" - The problems should be divided into different parts: It's better to use more than one authentication method and you can use the additional one with the phone call and it allows you to re-enroll. This means that your passwords inside Authenticator app are protected even if someone has your Microsoft account password. The Authenticator app is not required for all accounts. I haven't been able to figure that out. Use the faceID or fingerprintto unlock the device after restart, then try to re-enable passwordless for the account in Microsoft Authenticator. Both features have been available on Apple products for years. Then, when you go back to the application or service you were signing into, the service is still waiting for approval from the app. Control vibration. Spice up your small talk with the latest tech news, products and reviews. There are only 2 choices provided. Any help would be great here also. All rights reserved. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Q: I got a prompt asking me to grant permission for the app to access my location. Also it might show options to use another email address or phone number. Make sure you have a copy of the backup codes for each account before you attempt to change your authenticator device. A: Try using the QR code capture feature directly in MicrosoftAuthenticator. It's also used those technologies to closely connect its iPhones, iPad tablets and Mac computers, a move that industry watchers say helps Apple products stand out. You still use your password to access credentials to share with another organization. Also, my MS Authenticator does not receive any notifications. A: All enterprises or schools added in the Authenticator app need to be allowlisted for Autofill in Authenticator for the app owner to be able to use it. Previously, we looked at moving 2FA accounts in Google Authenticator to a new phone. The end users try to fix the issue themselves and will remove their accounts from the app and try to reenroll by going to myapps.microsoft.com and restarting the setup process. Was this reply helpful? Notifications won't work for third-party accounts, like Google or Facebook. This permission is only used when you report a technical problem through the app settings. I have make sure that the battery optimization and all sort of notification permissions are allowed. Can I continue authenticating using the app? We previously sent these notifications only through email and SMS. This timer is the countdown to the verification code changing to the next code. A: Some organizations require Authenticator to work with single sign-on and to protect organizational resources. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. All of this could be fixed with a one time bypass for cloud! Then sign on with recovery account to do the restore. Finally there is also an option to reset password and security information all together:Recover your account (live.com), Authenticator app isn't receiving notifications to approve log in on my laptop. No real company should ever ask you to read your verification code to them over the telephone - especially if they called you. Q: I got a new device or restored my device from a backup. I have had multiple scenarios this week where the Microsoft Authenticator app has stopped displaying the approve/deny message. Q: I am having trouble adding my personal account to Microsoft Authenticator. Please ensure push notifications are enabled in Settings and your network connection is stable.. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. A: The active verification code changes every 30 seconds so that if somebody were to learn what code you used to verify your sign in yesterday, or even a minute ago, they wouldn't be able to use that code to get into your account. Microsoft Authenticator app has stopped displaying the approve/deny message. I have already spoke to help-desk of my company and they disabled the two-factor for one day but the problem remains. Yesterday I purchased a new Samsung phone, I performed the Smart Switch to move everything off my old Samsung phone to my new Samsung phone. This behavior doesn't make sense to me. A: Registering a device gives your device access to your organization's services and doesn't allow your organization access to your device. To use Microsoft Authenticator, you need to first enable it on your Android device. after reset of settings in iOS by clicking Settings > General > Transfer or Reset Phone > Reset, the push notifications get disabled for Microsoft authenticator. steps: 2.If you give some error log, try to change network, try to use 4G or other WIFI network. Would be very grateful for some help. Personal use works every time. I am now receiving notifications as expected and all approvals are working. Doing a new MFA registration in the authenticator app (showing the AR code) is only possible when you can access account.microsoft.com and log in using MFA - if you can't the dialogue usually also shows an option reset MFA, then you have to enter additional information to verify your identity. On a side note, can you describe how you were able to define authentication methods per conditional policy? Follow the Android prompts to grant that permission. We send a text message to the phone on which you installed the app that includes a 6-8 digit verification code. Can Power Companies Remotely Adjust Your Smart Thermostat? My phone have been stolen, I had work account logged in there. There is no alternate method since Phone/Text are disabled. If you have feedback for TechNet Subscriber Support, contact Always allow (recommended): While youre still accessing the protected resource, for the next 24 hours, your location will be shared silently once per hour from the device, so you will not need to get out your phone and manually approve each hour. My MS Authenticator app does not show any 6 digit one-time-tokens. Q: Why does the number next to the code keep counting down? What are the steps? You don't need to find this code and enter it because Authenticator finds it automatically in the text message. A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. Since we launched in 2006, our articles have been read billions of times. On iOS, Microsoft recommends allowing the app to access location always. When it says it has sent a notification to approve on the authenticator mobile app, nothing is coming up to approve on my mobile so i am making no progress. What are the steps? Sorry for the late reply -- can you go into the phone's settings and look for the app settings for Microsoft Authenticator (or just Authenticator) and make sure that notifications are enabled there? Please try the above suggestion and if there's any update, feel free to let us know. Of course they are. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. If you are using Android for Work or Work Profile, make sure thePIN or biometric isenabled for the profile in Microsoft Authenticator. Using an authenticator app for two-factor authentication (2FA) is more secure than SMS messages, but what if you switch phones? 01:14 PM. Whenever I try to enter a MS service (e.g. Accessibility Service. This is because the network connecting the service you are signing into terminates and is not able to receive sign-in approval from Authenticator, creating a loop. Allow only while using the app: While youre still accessing the protected resource, every hour, youll need to pull out your device and manually approve the request. Allow once: Once every hour that youre still accessing the resource, or next time you try to access the resource, youll need to grant permission again.