See Also: How To Score the Best Deal at TJ Maxx, Ross, and Marshalls. Issuing Refunds to Credit and Debit Cards When goods or services are purchased from Stanford using a credit or debit card, and a refund is necessary, the refund should be credited to the original card used for that purchase, if possible. And it's in a more lively area too. If I would have been told of this policy prior to starting the return, I would have kept the item and listed in on eBay, or eventually used it. I am a Ross employee. I tried to make a return at your Ross department store in Morgantown West Virginia on July 20, 2022 and the manager at the store told me I could not make the return without a gift receipt. I wasn't looking, but I stumbled across a beautiful roomy hot pink purse that was both vegan, led-free, and only $19.99! Debit and credit card refunds will be available in up to 10 business days. Ross Return Policy Receipt And Non-Receipt Returns. She was clearly annoyed at me for bringing in returns which I could tell by her immediate hostile order to not touch what was in my bag because she would take i really did not have time to argue about the whole transaction. I requested a manager and he was the manager. Tap debit card. In this article Ive attempted to answer all your burning questions and even provide some insider tips thatll make your next return at Ross a breezy. 9. Went to Ross at the Kendall and US1, Miami, Fl. I was not denied the return. He only wore them for no more than 5 minutes. They had the same shoes for $50, I paid $34 because the tag said ladies shoes. The tag was off, but I having it with me After so much arguments.. End up with the merchandise. 11. And I'm pretty sure that if it wasn't for everything being so cheap in there that y'all would have no business whatsoever cause no one is pleasant in there at all they its very uncomfortable they make u feel rushed and like ur doing something wrong when u are not. yes went to return with out a receipt for store credit and was given a number to call, i know this trick already. What Happens After 30 Days? Some managers at ross need to be a little more empathetic. I would always prefer to get a refund but I'm okay with a store credit. Ross Return Policy: Insider Tips for Successful Returns Every Time, The 2 Best Days to Shop at Ross to Save Money, How To Score the Best Deal at TJ Maxx, Ross, and Marshalls. Shorts weren't worn. I asked her where it states that anywhere, on my receipt or in the store. Ross reserves the right to refuse or accept the returns made by any consumer at its stores. Where and How to Find them at Store or Online? If you feel the need to wear the item before returning it, try posting it on Craigslist to see how many people will give you that same amount for it used. I told him I did, and it wasn't until I put them on that I realized how bad they looked on me. Bag was extremely heavy. When she rung the exchange she said that it was worth 50-60% LESS what i originally paid. This Ross is in a tourist town and needs to have more register open and now you have all these new stores open around it, you need to step up your game. If you purchased multiple pieces of jewelry, any of them were the same price and you removed the tags, it's possible that you mixed the tags up. ROSS policy states we cannot accept any merchandise that has been worn washed or altered. UGH! Niada Car. This is ridiculous. Quite a few of them have different policies and it is to the owners discretion to how they accept refunds. (Mgr was rude & had attuitde as well. There was no attempt to accommodate me in any way the error was mine because I neglected to read the fifth paragraph on the back of the receipt that states all fine jewelry purchases must have the tag intact for any returns or exchanges. NEVER WILL ENTER THE STORE AGAIN. I will never shop there again nor recommend them to anyone base on there return policy. She just kept interrupting me and would say it doesn't matter!!! I bought a belt in Ross Marylland Ave NV and after I payed, I forgot to bring it and the cashier did not notice it also. I take this into consideration when shopping there. You can ask for an exchange only if the software turns out to be defective. Ill keep this list updated in case new items are added to their exceptions list. Then I was out of country for 3 weeks. So, in Ross we just came to a cashier and explain what the problem was. I was just hoping to get through it without her making a scene where there wasn't one.(have seen this type before). Fine Jewelry, Swimwear and Lingerie Return Policy. I said what??? Needless to say, I was very angry. Ross Stores uses a refund verification system. All other terms of our standard Return Policy apply. I tried to return a pair of Nike shoes that were purchased for me as a Christmas gift. I have no problem with Ross other than their policy to rush you out the door. I bought a bra that was defected had tags still on & receipt.. Management didn't care rudely told me that No bras can be returned..I tried to show her it was damaged but she wasn't interested. I will never shop Ross or a dd discount again . Items returned to Ross must NOT be used, worn or altered in any way. For example. I assume if a credit card was used maybe it would take longer? I paid $21.99 ($24.10 with tax) in cash. But will call someone smart enough to show the nike policy. I unwrapped them and held out a pair and instantly knew they wouldn't fit me. Bought a earbuds from Ross but when I got it, the right piece wasn't working well like the other piece. Most of the time, that should be enough to get you a full refund to your original form of payment. They said I was over by 5 days and did not want to refund. Can I still return them? Visit the nearest store. 5 items, I paid no lower than $25 a piece. I bought underwear from Ross that turned out to be too big. Happy holidays, I hope this was helpful in answering some questions. I bought a few shirts from Ross 6/17/16 and like everybody went home and washed them before wearing, and one of the shirts for my husband came apart on the bottom. My 14.99 capris did not show in the system. What's the return policy? I was in the store for at least 6 hours picking everything out to complete my Christmas shopping. V I also will not shop there any longer because they didn't care about the situation and wouldn't bend one day even with him out if state. I knew I would only get store credit. You can return items after 30 days, but you will be refunded to you as store credit. But after this recent experience I will never shop at Ross again.I didn't want my money back, or any kind of store credit. Why can't Ross honor a legitimate mistake. Keep that in mind. The cashier at ross returned my Item and said that she's going to give me store credit but she only gave me a receipt and no store credit . In general, any software you purchase from ross must be kept closed in order to be eligible for a return. I've only wore it twice and I cut the tag off. So please be considerate when it comes to returns or exchanges. How will I be refunded for my return? As a side note the reason there were a total of 4 dresses purchased that day is my mother in law passed away on December 15 and we bought them so my father in law could decide which one he wanted his wife of 43 years to be buried in. I bought table lamp 5 weeks ago and all of sudden the lamp stop working. Target's Return Policy Most unopened items sold by Target in new condition and returned within 90 days will receive a refund or exchange. One I had the receipt for and the second pair I did not. They said my shoes were part of a different shipment and were now marked down. Continue with Recommended Cookies. Items returned without a Ross tag are very hard (if not impossible) for employees to process. Tried multiple times to return them for IN STORE CREDIT and no one will accept them. It's not like I'm returning upscale clothing in the first place. Check out their return policy. She asked for my ID, she looked nervous and kept saying it was because it was less then 24 hours later. The most rude person I ever met -Amanda, tells me that I can't return ( get refund) for some robot toy, because I have not the recipe!!! I am a consumer as well but what people must understand is everyone is not honest and unfortunately the honest people have to pay. However, when I came to your store to return the dresses (that obviously had the tags on them and hadn't been worn accompanied with the receipt ) there was a problem at least for me. Now I know the reason all my neighbors do not want to visit that store! If a customer wants to purchase a piece of jewelry or a better brand watch, we give them a number to give to the cashier, we attach a copy of that number to the item and the cashier will get the item when the customer is being rung up. Once I mislaid the store credit, moved to another state and found it 5 years later. What if I return my products after 30 days? I have always had a pleasant experience at Ross so I keep going back. goodwill is a little bit better. I took out the cologne and it was so small. So I called Ross and was told that as long as the barcode at the bottom of the receipt was still usable then it wouldnt be an issue. 3: Fragrances. The associate who did my return was so rude and did not even tell me my refund amount until after she already processed it. Because I only buy name brand items, I've never had a problem with the quality of the clothing. Consumers who purchase merchandise at Ross stores will have to hold onto their receipts if they think they may have reason to request a refund. Email: el vado lake rv resort. I handed the cashier my receipt and after requesting my ID, she issued me a merchandise credit. However if you originally used an online payment service eg PayPal your refund will be made to your preferred credit or debit card or issued as an in-store. It was like I walked 2 miles just to give them $49. amount of $29.00, to be paid with check. I went back inside not even 30minutes later and they said oh you opened the packaging so it's considered altered. Tags only need to be on swimwear not t shirts. It was finally my turn next and up walked another customer who shouted out, "who will be taking me with a return?" When I returned, I immediately went to return with my receipt. To make way for new merchandise, we regularly mark down slow-selling merchandise. I will keep shopping there. Went to return a pair of shoes without a receipt. Thank you. I'm trying to return 2 unused items from Ross within the 30 day policy at the store in La Verne where I bought it. When I went in to return it they told me I couldn't return it after 30 days and didn't give me a refund or store credit I bought this yesterday! Ross operates 30 days return policy for most of its products; if the product you wish to return is unused, unworn and in original condition, you will get refund to your original mode of payment.However, if you are unable to present your item for return in 30 days, you will be eligible for exchange, or you will get store credit for the amount you paid for the product. Lingere must be returned in the exact same conditioned it was purchased as meaning all tags attached along with hanger and must have a receipt. I can always find something to buy there. This information will prove to speed up your process. If u guys keep "fixing what was goodnobody is gonna shop your store anymore. Just went to make a return at the Ross Store in Placerville, CA and the management there was really rude and said that even with a receipt they did not take back anything after 30 days. If the product becomes faulty after wearing it then that is your loss. So just keep these things in mind. I have returned items before, with the receipts, and have had no problems. I purchased a purse on 5/15/16 and took it home. Refunds. For cards . I have two shirts I received AS GIFTS (so obviously I don't have the receipts) and they don't fit. I am another Ross employee that explain some issues stated here. I will not be shopping at Ross again. It can take up to 30 days. Letter. We do not buy large quantities of any one item and often do not have the same merchandise in every store, making it difficult to offer catalog shopping. So I was wondering if I could go back to the Ross I bought it from to exchange it for a bigger size? They did not have another belt to exchange so I wanted.a refund. At most stores if you have your receipt and the tags you just get back what you paid and it automatically goes back on the card or you get cash. How can a cashier and manager tell me what I purchased. For additional inquiries not addressed in the above FAQ, please use the below form to contact us. A credit card is guarded from fraudulent activity and some . Nonsense!!!!! Ross uses this step to monitor any fraudulent activity and return policy abuse. Ross is a great discount store, be a smart buyer! Any feedback from Ross would be greatly appreciated. I have worked in the retail industry and know a bit about returns for many stores. Because of their poor return policy, I no longer shop at Ross. While I do agree with the 30 day exchange policy if under 30 days and the merchandise is not worn and tags attached, I think they should at least give a store credit with no receipt. We can't take back a dress after you've had your fun with it because we can't sell it again. I have the receipt!! I visit A Ross store every week. The company gives the Walter treatment "Get Your Sh*t and Get Out!" I decided to go back a couple hours later the repurchase the same curtains if i found them back on the sale floor. That is totally wrong!! She then threw the items at me and knocked over a suitcase I was returning and said i wanted these patterns so much i had to buy them. This is a fraud !! I was hired I as being a mgr with my resume the way it was and all of my references. The item must be returned to the benefit administrator in like-new/good working condition. What a horrible way to do business. Fish Skinner Lake. Ended up returning 1 of the items yesterday on 4/19 at around 5pm. I brought the shirts back with all of the tags and the original receipt. This is bs. TX. A debit card refund will usually take 3 to 10 days to process. I said please explain to me how you count your 30days. She even offered to buy it for me. 2) keep your receipts have all ross receipts in one place 4: Return of funds back to card: It depends on your bank not our processing when your money returns back to the card it could take from 5-7 business days depending on your bank of course. Choose Vendor credit. Very disappointed and if I buy clothes from them again I will be Much more causious. The store executives will help you with your return or exchange. Debit cards using PIN will receive cash. Debit cards and cash offer consumers limited benefits, while using a credit card can help protect you against purchases that go awry. I have been waiting 10 minutes and she just walked in. My son bought a pair of shoes at the Decatur store in Ga and worked very hard for the money to buy these shoes. I probably wouldn't make such a fuss if it was a small dollar amount. I bought 3 dresses 2 weeks ago. Another cashier came up and handled the long line. So I took the gown and and what happens, it was STUCK TO THE SHOE. I'm returning all of the clothes I have in my closet with Ross tags and I'm done with this store. What is no, sales or dismiss outstanding invoices are at each store would go back on them? -All departments, affiliates, and employees of the College of Charleston who accept and process credit . Every single place that you buy from is in it to make a profit. This is why it is recommended that you try on your outfits (or even at home) and bring them back ASAP in original condition with receipt and tags attached in order to get back your original form of payment. You guys are all so stupid and think you're entitled to everything. I believe you liked the article and found what you were looking for. For debit cards, call (800) 542-2657. See Also: The 2 Best Days to Shop at Ross to Save Money. Walmart does still allow for the return of jewelry, watches, and items costing more than $300. The receipts states a different description than the actually jewelry item. She didn't care that there was ta long line of customers waiting to pay. Ross is not responsible for lost or stolen cards. Once the cashier finished helping the customer she told the lady who wanted to be helped ahead of the line with her return to step up. I am a Ross shopper have been for a long time finding great deals on many items. You want cheap stuff but and you call them crooks but in reality its not. You are buying at a discount store. I dealt with three employees, one of which was the manager.