While the service is down, you may also geta message "The Nest service cant be reached right now" in the Nest app. If none of the above steps work for you, then the only option left is to perform a proper factory reset on your Nest Thermostat. Below I will explain the various troubleshooting tips so that you can fix your Nest Thermostat that won't connect to the app. The error said it could not connect to the assisting device. It says im already connected. This worked for me also. Just delete all your thermostats from the nest app, then reconnect to them all. Check your routers manual for instructions to find and change the following settings if needed: If you want to connect a Nest thermostat, make sure that your router supports IPv6. I started Blinqblinq to give reliable tech advice to anyone who needs it, for free! Scroll down and select Remove thermostat.2.) Thankfully, Google created this tool which keeps a live update regarding any issues within the Nest products. If you have questions on anything tech-related, feel free to contact me. Choose Nest app Nest and then image. When I was trying to add a second thermostat in a home which already had one set up, the Nest app insinuated that it was trying to communicate with the "assist device" which I believe was the first thermostat. Apparently, the initial setup of Google Home devices works best on 2.4GHz WiFi bands. Mine recently stopped wanting to connect to my wifi network, now I have to get a replacement. Wow, that was annoying. NEW - Nest learning thermostat - 2nd generation.This was a gift and not compatible with our wiring and the person could not find the receipt.SilverBox is open, but only to look over the manuals for helpful photos.Connect Nest to Wi-F- to control it from yourphone or tablet and get a monthly Energy Report.The Nest Learning Thermostat can shut off your heat when Nest Protect senses a car I hope my troubleshooting article on the Nest Thermostat not connecting to the Google Home app or the Nest app has been a good read and helped you with the same. Nest has released a statement acknowledging the issue and saying that theyre working on a workaround. My total connect to your honeywell mercury-laden thermostat wire and while you set to connect the temperature, but the new thermostat. Another common cause is the outdated Nest app which creates unavoidable bugs that may interfere with the usage of your app. This allows your apps to update when youre on Wifi without making you do it manually. Unplug it completely for about 30 seconds. How many Nest thermostats can you have per account? I have gone so far as a complete factory reset on the thermostat, deleting the Nest App from my iPhone, reinstalled the app. Sometimes connection errors can develop if your app isnt up to date. Just like other apps, sometimes the Nest app goes down for a little while. Otherwise, you will not be able to control the temperature of the different zones or rooms. Nonsense. Method #3: Check Network Connectivity First of all, ensure you connect the Nest thermostat to the same network as your smartphone. Important: Make sure you have Bluetooth and Wi-Fi enabled on your phone or tablet before you try to add your thermostat again. Thank you! 6. Thermostat Wire 1. Another important difference between multiple thermostats and temperature sensors is that with extra smart sensors you can control the temperature levels in the different rooms, but you cannot have totally different schedules for the separate rooms. @Daveorr69, I'm sorry for the late reply, and I appreciate all the steps you've taken.I'm checking in to see if you were able to successfully add your Nest Thermostat to the app or if the same issue persists. A reboot can help clear out any temporary bugs that might be plaguing the system, hence potentially washing out the issue and refreshing the system on the whole. Head to the Nest app and sign in to your account. Visit google.com to check if your connection is working. Perform a Complete Factory Reset on the Nest Thermostat 5. The above is the fix. Choose your thermostat and select Already installed to skip ahead to the entry key step. Fixes include checking the WiFi, restarting the thermostat, updating the app, adjusting router settings, or redoing set up. I was able to easily connect 2 Nests to my app but the last one would not connect with QR so thanks to your suggestions with code entry, it finally worked. And receive notifications on your iPhone or iPad. Each Nest thermostat learns a separate schedule for the zone that it controls. Enter the Nest entry key into the Nest app. Check the Nest app version 2. So at least during setup, connect your Nest Thermostat to the 2.4GHz band WiFi signal if you have a dual-band WiFi router. Generally, you can have up to 10 thermostats in a single location without any problems. So, we have walked through a detailed guide to help you understand the common causes and the simplest fixes to eliminate this issue in no time. Adding a second Nest thermostat to your app is easy. However, you can easily fix and prevent its causes without any hurdle. This means that it may be flagged as spam or a security risk, even though it isnt. If you cant connect with eitherdevice, contact your internet service provider (ISP) to check the service status in your area. The first course of action when dealing with technology is usually to reboot. The next hack to fix such an issue is ensuring you have the latest Nest app or Google Home version on your smartphone. Check the status of the Nest service 3. It couldn't see my networks from my phone. That app give me the error "Something went wrong. In this article, well explore what the issue is and what you can do about it. Update the Nest Thermostat firmware and the Google Home or Nest App. This takes you to the Google Home app or Nest app's official application store page. According to Google, you can add up to 10 extra Nest thermostats to your HVAC system and control them all with only one Nest app. Now plug back in your router and check if your app is connecting with the second thermostat or not. Nest Thermostats If it's not on the app you don't need to. Remove your thermostat from the Nest app. It can be difficult to tell if the app isnt working or if theres a different issue. However, it is quite rare for homeowners to install more than 5 temperature control devices in their homes. If not, then update it to fix this issue. Multi-level homes also benefit from multiple thermostats as every floor normally has a different normal temperature. This is the only method that worked! You can download it from the, Troubleshoot connecting a Nest thermostat to the Nest app or Wi-Fi network (Other TD error codes), Tell us more and well help you get there, Set up your Nest thermostat with the Nest app, A TD error in the Nest app, such as TD008 or TD013. Smart home devices require WiFi to operate. Open the Nest app on your mobile device. We Did the Research, Nest Thermostat Black Screen: How to Fix [2023], How to Turn Off Eco Mode on Nest In Seconds [2023], How to Transfer a Nest Thermostat to a New Homeowner [2022], Nest Thermostat Error N260: How to Fix [2023], Nest Thermostat Error E294: How To Fix [2022], Nest vs Ecobee Thermostat: Comparison [2023], Can Wyze Cameras Be Hacked? There are two types of reboots one is a software reboot, and the other is a hardware reboot. My older Nest upstairs worked and dropped in easily. Please help what do I do? Connect Your Alexa to a 2.4GHz Wi-Fi Band. In fact, it is best to keep it connected to the 2.4GHz band as the Nest Thermostat has no need for the faster speeds of the 5GHz band, and could well utilize the extra coverage. Once its back up and running, go ahead and try to connect to the app again. That's all fine and good; and I've done all that. After restarting, try once again to connect your Nest thermostat to your Wi-Fi. Type in the entry key you see on the thermostat screen. Thank you so much! 12-26-2021 And whatever happened to the Nest E? battery issues Check your internet connection 2. Issues like a poor WiFi connection, problems with the Nest Thermostat, an out-of-date app, blocked router settings, or improper setup can lead to frustration. It was off the wall for a while and battery was low. Many homeowners prefer to add extra thermostats rather than adding more smart sensors as separate thermostats enable you to have different temperatures and schedules in each room without any hassle. There are also ways to have your device automatically update certain apps. Aquickly flashing data light mayalso appear. Enter an email address and a password. And you dont have to worry that you must use more than one phone to control the thermostat you add them all to only one Nest app. If you're able toconnect your Google Nest thermostat to Wi-Fi but you cant add it to your account in the Nestor GoogleHome app, or anerror message appears on your thermostat,follow these steps tofix the problem. This is a pretty basic problem and much more common than you might expect. Perform update to firmware using thermostat. However, I set up the WiFi connection manually via the Nest itself and it connect just fine. Customers are reporting that they cant add a second Nest thermostat to their app because the Wi-Fi router settings are blocking the connection. 10:10 PM In order to perform a factory reset on your Nest Thermostat, simply follow the following steps: Do note that you will have to set the Nest Thermostat from scratch again, just like when you initially bought or unboxed the device. Depending on the operating system of your device, it should be Google Play Store or Apple App Store. You can easily check if you have the most up-to-date version of the Nest app by visiting the Google Play Store or the Apple App Store, depending on your device. Once youve found this option and enabled it, youll need to enter the details of your second Nest Thermostat. Ensure having latest app version 3. Take my upvote. Thank you so much! Restart your Nest thermostat 4. It may simply be the app install on your phone, in which case I would suggest deleting the app, rebooting your phone, then reinstalling the app, this will help to clear any potentially "gummed up" settings that could be stopping the process. Honeywell Themostats No joy on connecting to wifi. Poor or failed internet connection is the most common cause that prevents your second Nest from connecting to the app. How to transfer the Nest thermostat to a new owner, What does it mean when your thermostat goes blank, How to control the temperature using the app, Schlage Lock Not Working After Battery Change [7 Fixes], How to Rekey a Schlage Deadbolt? 3. Thermostat Battery 4 . Tired of wasting all the time spent! Recently I splurged on a Nest Thermostat for my smart home, only for the device to straight out refuse to connect with my Google Home app. Restart your Wi-Fi router and update the Settings How to set up the Nest thermostat app? But this one won't connect. If the issue persists, reboot the Nest Thermostat. With multiple thermostats, you can set the temperature difference in every room and you can set different schedules for every room. Finally, youll need to set your primary Nest Thermostats temperature to match the temperature of your second Nest Thermostat. This is the only way it worked for me. Keep reading to clearly understand common causes and quick troubleshooting fixes for Nest thermostats that wont connect to the app. Look for the Settings option on the right. If your Nest Thermostat won't connect to the app, check the internet connection and connect to a 2.4GHz WiFi band during setup. Check out these resources for how to set up automatic updates with Google Play Store and the Apple App Store. Check there first if youre having any issues with connecting to the app. No code is given. If none of these work, factory reset the Nest Thermostat. Select the second option because you already have something set upyour Nest device! I have the same issue. From here, try connecting it to the app again. My 3rd generation Nest Learning Thermostat won't connect to the app. Then when watching the attempted connection process in the app I noticed the animation was suggesting communication to my first thermostat. This may seem like a simple fix, but its important to ensure that your WiFi is working properly. Click on the search button at the top of the store home page. If you are having trouble adding a second Nest thermostat to your app, there are a few things you can try. Press J to jump to the feed. I got this wrong, and created a different room in Nest. The saving is a result of the better control of the temperature levels in the different rooms or zones. If anyone is still having this issue, I install these for work and the easiest workaround is going to the settings, scrolling to the right and clicking reset and then clicking on reset wwn settings. The Nest Thermostat also has a built-in humidifier, so you can add moisture to your home if its dried out. Tap your thermostat on the Nest app home screen, then tap Settings. I had the same issue. Next, check to see if your Nest app is up-to-date. My thermostat just WILL NOT connect to my wifi - on neither the 5GHz NOR the 2.4GHz. Thank you. Is that something separate that I don't have? Unfortunately, if the settings arent properly configured, it could prevent the Nest Thermostat from operating at all. They use a zigbee like variant to talk to each other during setup. Ok So I tried everything in this thread. Hi Slava. But, like many other homeowners, you are still not sure whether multiple Nest thermostats can work together and be controlled by one app. Note:If you can't connect your thermostat to Wi-Fior all your Nest products are offline, refer toTroubleshootWi-Fi and connection issues article. While this might not seem like a big deal, there are some potential implications. 01:30 PM, Resetting the WWN connection worked for me! Go to Settings and then Network and reconnect your thermostat to Wi-Fi 5.) Select Reset and confirm that you want to reset. I have had 2 HVAC repair guys over here and THEY cannot even figure out the issue. Search for Google Home or Nest and click on the first relevant result. 12-06-2021 5.) The other two previously added had no issues. If you don't want to mess with the app, just . It just worked after scanning WiFi, selecting it, and entering the password from the Nest. I got my new high end Nest specifically to hook it to my smart home and Alexa. Your thermostat will restart. Open the Quick View menu on your Nest Thermostat by pressing the thermostat ring, Navigate to the reset option and press select, Unplug the Nest Thermostat from the power, During the minute wait, press the buttons on the Nest Thermostat to get rid of any remaining charge, Confirm the selection to begin the factory reset process. Recently had software update and now cant use iPhone to change settings , lol mine just started acting up again, I know it's nothing any of us did wrong, Received a replacement under warranty for one of mine. Just make sure you allow your Nest Thermometer app to bypass any restrictions. This will allow users to set different temperatures for each room in their home. On the Nest app home screen tap Settings and then Add product. Thank you so much for above help. My phone and each thermostat are on the same WiFi network so that cant be the issue. 6.) 5.) If your thermostat is mounted on a Nest Stand, you can also move your thermostat closer to your router. Another step back. His testing experiences and several kinds of research made him progress in this field. If you cant connect with any device, contact your internet service provider to check the service status in your area. Basically, it is recommended to disconnect the device/devices that you connected first. It allows users to control multiple Nest thermostats from their phone or computer. Use the below steps to restart the router: Switch off the router. Cant Add Second Nest Thermostat to App: If youre using the Nest Thermostat, you may have noticed that you cant add a second Nest Thermostat to your app. Double check that youre using the correct SSID and password for your Wi-Fi network when you set up your thermostat. Nest, a brand known for its smart home products, is facing a customer service issue with its latest product, the Nest Learning Thermostat. Restart your router 6. I even tried to connect them to the original internet provider. Ok. Sud I do that even tho one therm connected to App and one is not. A reboot might seem like a rudimentary troubleshooting step to perform, considering the weight of the issue at hand. If you have two Nest thermostats and want to control them from one app, you need to connect them through Bluetooth. Turn the ring to Settings Nest settings icon and press to select. Remove the parental controls and add the Nest thermostat to avoid triggering issues from your Wi-Fi firewall. 1. I just had to re-do this AGAINStill can't get ALEXA to get this one, but I will succeed her one of these days!!! Nor did using a non-5 G network. If your Nest thermostat has issues connecting to the Nest app or Wi-Fi network, you may get one or both of the following: Below are some steps you can take if youve just installed your Google Nest thermostat or have replaced it and can't addit to your account or getit online. [7 Ways] How to Fix Schlage Encode Not Connecting to WIFI? Here is the forum for posting Nest Thermostat-related inquiries. Your email address will not be published. Make sure that you have the latest version of the Nest app (for Nest Learning Thermostat or Nest Thermostat E) or the Home app (Nest Thermostat) on your phone or tablet. Start the Nest thermostat installation flow again. This will delete your devices data, errors, and glitches and give it a quick clean-up. After doing that, the new thermostat was quick to add within the new home. Super Health 2023 Thank you for your recommendation. In principle, you can have a Google Nest in each room. Do a FACTORY RESET of the Nest when you are on the new router. Open the Nest app on your device and press the Menu button in the top left corner of the main screen. Then I added the other two after with no issues. Select Reset and confirm that you want to reset. If the Nest service is down, wait for the Nest service to resume to checkif you can add your thermostat to the Nest app. If youre having some issues getting your second Nest Thermostat connected, we have some fixes for you. Wait a couple of minutes or until asteady power and connection lights appear. Switch on your thermostat by pressing the ring on the thermostat again. Make sure your home Wi-Fi works 4. Interesting! Multiple thermostats make it possible for every member of the family to enjoy a preferred temperature in his or her room without affecting the temperature in other rooms. We're having trouble communicating with the Nest service right now." The Nest Learning Thermostat is a great addition to the Nest app. The people from nest are clueless, they are reading from a script, they probably have no experience at all, I am an HVAC contractor and there are plenty of technicians that hate nest because of the lack of technical support, I learned what I know through trial and error. Same issue I have tired every solution offered here and on Google support sites. This worked for me. For now I had to use separate google accounts and switch between them to access one or the other Nest thermostat. You may also get a quickly flashing data light. are you using the google app or nest app, I myself was having a problem and I had to create a google email and connect through the google app. 2. Thus, multiple Nest thermostats can work together via one Nest app. 3.) Here are the steps to restart or reset your Wi-Fi router: To set up the Nest thermostat app, you must first connect your Nest to a Wi-Fi network, download the Nest app, and make an account on it. Read also: Nest Not Cooling To Set Temperature: 7 Causes & Fixes, Posted on Published: October 2, 2021- Last updated: March 29, 2022, Are Arlo Cameras Compatible With Xfinity Home? Luxpro Thermostat BUT the page is just blank. 2 out of the 3 connected and one didnt. On the Nest app home screen tap Settings and then Add product. On your thermostat, go to Settings and then Reset and then WWN Connection. One of the main differences between multiple thermostats and temperature sensors is the number of thermostats or sensors you can add without any problems. You can temporarily lower these settings while you connect your thermostat to the network, then change the settings back once its connected. Start the Nest thermostat installation flow again.