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Users may not use any Vivid Seats Property in connection with any product or service that is not offered by Vivid Seats, in any manner that is likely to cause confusion with Vivid Seats' business, or in any manner that disparages Vivid Seats. Vivid Seats sold Himberger a show on a specific day, but Seinfeld postponed the show several times. Vrbo took my $1,270! Further, should any violation result in the loss of the ticket sellers season ticket rights or right to use any other tickets at that venue, or the right to purchase other tickets from that venue, you shall be held liable for all reasonable costs, expenses and losses associated with said loss including, but not limited to, all direct, indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits. For more information, see the settlement website. The company reviewed his case and agreed to refund his tickets. You may not download, print, copy, reproduce, distribute, transmit, broadcast, display, sell, license or otherwise use or exploit any of the Content except in the course of viewing the site online for lawful purposes, and in making single copies of selected pages of the site for personal use and not for distribution or posting on any other site. Vivid Seats is closely monitoring the current global and increasingly local response arising from the declaration of coronavirus (COVID-19) as a global pandemic. The heading at the beginning of each paragraph is for reference purposes and in no way defines the scope or extent of such paragraph. If the event organizer or performing artist cancels an event, you can request compensation for your ticket. PLEASE NOTE: A valid and physical form of identification indicating that they are at least 21 years old must be presented. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. Will this be the busiest spring break ever? Can a vacation rental host cancel my stay and keep my money? The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the . The hosts cancellation policy will apply as usual. In addition to filing the Demand for Arbitration with the AAA, in accordance with its rules and procedures, you must send a copy of the completed form to Vivid Seats at the following address: Vivid Seats LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. After all, Vivid Seats didnt deliver any product and charged us nearly $700.. Because you will have an opportunity to look at the tickets available for a particular event and determine which tickets to purchase, it is your responsibility to confirm any relevant details by contacting Vivid Seats. The Intent Notice to Vivid Seats should be sent to Vivid Seats, LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. Your tickets and admission to the event are subject to all venue and/or event organizer/promoter safety and health policies (including, but not limited to, those related to the COVID-19 pandemic), which could include, but are not limited to, health screening or vaccination requirements. Vivid Seats has the right, in its sole discretion, to modify, suspend or discontinue any part of this site at any time, with or without notice. If it's just postponed or rescheduled, tickets "will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law." So you have to live in California to get your money back. If youre interested in changing your travel plans or making a new reservation, dates for June 1 and later are currently available, according to Disney Worlds website. Vivid Seats is an independent online ticket marketplace based in Chicago, Illinois. To get a refund, your show must be canceled, and Vivid Seats gets to determine if something is canceled. Its a third party, taking a 10 percent commission on tickets it sells, plus shipping charges and service fees of anywhere from 20 to 40 percent. Did we mention it's free? The tickets you purchased remain valid for the postponed event. It also means that the Vivid Seats Marketplace is not the ticket seller and the listed tickets are not listed by Vivid Seats on behalf of any venue, promoter, team, league or organizing group. Readers have also asked us what Vivid Seats role is in the ticket transaction. If Vivid Seats changes any term or condition, said modification, revision and additional information shall be posted here, automatically replace the existing terms and conditions, become effective immediately, and become binding on all users of this site. Photo ID or other verification may be required to accept delivery. Please note that direct sunlight or heat can damage certain types of tickets. Vivid Seats reserves the right to report to appropriate law enforcement authorities or other relevant third parties any activity that it believes, in its sole discretion, may in any way violate any local, state, federal or international law. Class Action Waiver: To the fullest extent permitted by applicable law, you and Vivid Seats each agree that any proceeding to resolve any dispute, claim, or controversy will be brought and conducted ONLY IN THE RESPECTIVE PARTYS INDIVIDUAL CAPACITY AND NOT AS PART OF ANY CLASS (OR PURPORTED CLASS), CONSOLIDATED, MULTIPLE-PLAINTIFF, OR REPRESENTATIVE ACTION OR PROCEEDING (Class Action). Before the pandemic, he paid $689 for two tickets to a Jerry Seinfeld show in Atlantic City. The settlement was initially agreed to between Vivid Seats and . The AAAs rules are available at www.adr.org. The arbitrator will not be permitted to grant injunctive relief (unless the parties mutually agree otherwise). It offers peace of mind, safety and security., Yeah, sure. General Terms 28. We are not always notified if a show is postponed, rescheduled or cancelled. Wheres my airline ticket refund from GotoGate? Email Delivery . Opting Out: You can choose to reject this agreement to arbitrate. A form for initiating arbitration proceedings, Demand for Arbitration, is available on the AAA website. These Sales Terms govern your use of Vivid Seats.com, our mobile application, purchases through our customer call center and your purchase of any product from Vivid Seats. See ourPrivacy Policyfor how we treat your data. Im unhappy about the way Vivid Seats and other ticket sellers have been handling their pandemic events. What do I do if my event is cancelled? Its been two years, and its not clear that we will be able to use the credit in 2022 because of the continuing pandemic.. According to the Pennsylvania AG, RYADD changed its refund policy in the wake of the . If your event has been postponed, rescheduled, or canceled, no need to contact StubHub they will contact you. If you are a resident of certain jurisdictions, including California, you may request a refund for postponed or rescheduled events. By the way, if youre stuck in a similar situation as Himberger, you might be entitled to refund under a recent court settlement. Whats Next for Convicted Sex Criminals Harvey Weinstein and R. Kelly? VividSeats has B rating with the BBB.org as of September 2022. The seller will confirm the tickets are still available and you will receive notification that the tickets will be delivered. Use DoNotPay To Get a Quick Vivid Ticket Refund. Live Nation Entertainment Inc., its subsidiary Ticketmaster Entertainment Inc., and Vivid Seats LLC were hit with suits in the Northern District of Illinois for failing to issue full refunds for shows canceled due to the coronavirus. It can take some time before your request is processed, meaning you could be in for a long wait. Why cant I get one? You will receive notice via email if your event has been canceled. If you do not wish to be bound by this agreement to arbitrate and/or the Class Action Waiver, you must notify Vivid Seats in writing within thirty (30) days of the date that you first access the site. Even though Texas will allow movie theaters to open May 1, Alamo Drafthouse says it wont. So why is it holding on to Himbergers money? Why is it taking so long to get a cruise refund? In a memo leaked to Variety, Michael Rapino, chairman and CEO, told staff that Live Nation has refunded more than $80 million to ticket holders with more than 8,000 concerts and events impacted since the beginning of the coronavirus pandemic. Subscribe now. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT v. Vivid Seats LLC, Settlement Website: Vivid Seats Refunds for Event Tickets Settlement Website, Vivid Seats Purchase Settlement We have been monitoring these unprecedented legal and public health developments, as their consequences cascade through the ticketing and events business, and are adapting to rapidly changing business circumstances on a daily basis. Theres also a 100% Buyer Guarantee that looks oh-so-good. Grounds Admission Pass/Grounds Pass. Vivid Seats will email customers whose events are canceled or postponed. In response to public outcry from Arizonans trying to get refunds for tickets to postponed events, Arizona Attorney General Mark . If your check-in date is after May 31, you are not covered under COVID-19-related extenuating circumstances. A buyer may sell their tickets on the Vivid Seats Marketplace if, after purchase, the buyer decides not to attend the event subject to certain restrictions, in which case a buyer may sell the tickets by alternative means. Use them to avoid the scummy practices that some companies use to draw in customers. Due to the unique nature of SXSWs business, where we are reliant on one annual event, we incurred extensive amounts of non-recoupable costs well in advance of March. Not only would SXSW not offer a refund, the offer to use tickets for another year would expire April 30. Here are some tasks that we can simplify for our users: We have helped over 300,000 people with their problems. As a resale marketplace, Vivid Seats lists tickets that come from a vast ne. Vivid Seats will determine when an event is cancelled based upon the best information available. If you have Cinemark Movie Rewards points, those will be extended to June 30, according to its website, and its Movie Club membership will pause payments while the theaters are closed. Plus, we have insightful letters, insider tips, and more. info@TicketPurchaseSettlement.com. Tickets purchased AFTER the rescheduled date has been announced will not be eligible for this refund, AEG Presents website reads. All ticket holders will receive emails with their options beginning May 1. These tickets are marked on the listing as "Zone Seating." How do I find out whether or not my event is canceled or postponed due to the coronavirus? Please note, the ticket price may be higher than the face value that appears on the ticket. These Sale Terms contain the entire understanding of the parties with respect to the matters contained herein and supersedes and replaces in its entirety any and all prior communications and contemporaneous agreements and understandings between the parties, whether oral, written, electronic or implied. Were committed to keeping our readers informed.Weve removed our paywall from essential coronavirus news stories. You will also be able to review the ticket details and the total order price which will include service and delivery fees and any applicable taxes. And who you can expect to see performing and presenting. In the event the arbitrator determines the claim you asserted in the arbitration to be frivolous according to Federal Rule of Civil Procedure 11, or brought for an improper purpose, you agree to reimburse Vivid Seats for all fees associated with the arbitration paid by Vivid Seats that you otherwise would have been obligated to pay under the AAA rules. You do not have to do anything to receive this credit. If you would like a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. If those tickets are no longer available, Vivid Seats reserves the right to replace tickets with comparable or upgraded tickets, at Vivid Seats sole, reasonable discretion. Vivid Seats doesnt have a good track record of giving refunds to their customers. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. No, Vivid Seats will not grant you a refund for postponed events. Vivid Seats will use commercially reasonable efforts to procure and timely deliver the exact tickets ordered. Youll also connect with other readers who want to make the world a better place. In most cases, the company will send you a notice via email after they confirm that an event has been canceled. So you have to live in California to get your money back. You can also email us or check out our FAQs.Well be with you ASAP. Further, you and Vivid Seats agree that THE ARBITRATOR MAY NOT CONSOLIDATE PROCEEDINGS OR MORE THAN ONE PERSONS CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS ACTION. In the event that you dispute a charge with the card issuer and it is determined that the charge was valid and not the result of credit card or other payment fraud, Vivid Seats has the right to (i) seek payment, including all associated fees, by whatever lawful means necessary, including using collection agencies and legal proceedings; and (ii) refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and Vivid Seats may prohibit future purchases by all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision. All sales are final; there are no cancellations, returns, or exchanges. Vivid Seats: 100% Buyer Guarantee. Check out our directory. . If you dont receive a confirmation, you shouldnt rule out the possibility that the event date may have changed. If the parties are unable to agree upon an arbitrator, each party to the dispute shall have 14 calendar days from the transmittal date in which to strike names objected to, number the remaining names in order of preference, and return the list to the AAA. Below you will find the full Sales Terms, which include but are not limited to, the specific items below that we are highlighting for you: Vivid Seats acts as a ticket marketplace. There are mice in my vacation rental! Vivid Seats, LLC has resolved a class action against it concerning tickets that it sold for events that were cancelled, postponed, or rescheduled. On April 24, Maria Bromley and Kleber Pauta filed a lawsuit against SXSW claiming to have spent more than $1,000 each on attending the event. You can begin t Can I cancel an order Ive already placed? As always, guests are able to modify these bookings if Walt Disney World Resort opens before or after that time. If you have a ticket starting March 12 through the closure, you can use it for any date until December 15. By submitting your email, you agree to our Terms and Privacy Policy and to receive email correspondence from us. No proof is requested. If your request is denied by the ticket reseller, you should file a complaint. Academy LA is a cashless venue. (2) Disputes or claims where the sole form of relief sought is injunctive relief (including public injunctive relief). . If the event is postponed, your tickets will likely be good for the new date (depending on the venues policies). THE SITE, THE MATERIALS ON THE SITE AND ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. This password will be used to sign into all, Broadway Theaters Shut Down As New York Governor Bans Gatherings Over 500, Bad Projection Is Ruining the Movie Theater Experience, 6 Stand-ups Analyze ChatGPTs Attempts to Steal Their Jobs, Hes dangerous, hes terrifying, hes an extra in, How to Watch the 2023 Oscars Celebrate All 23 Categories Live Again. According to the venue's website . To use DoNotPay, open it in your web browser. But whats this $452 bill? The event kept getting postponed and now he cant get his money back. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. Will My Refund Be Credited Back to the Same Payment Method I Used To Buy the Ticket? (the "Settlement Class" or "Settlement Class Members"). c/o Settlement Administrator IF THIS CLASS ACTION WAIVER IS LIMITED, VOIDED, OR FOUND UNENFORCEABLE, THEN, UNLESS THE PARTIES MUTUALLY AGREE OTHERWISE, THE PARTIES AGREEMENT TO ARBITRATE SHALL BE NULL AND VOID WITH RESPECT TO SUCH PROCEEDING SO LONG AS THE PROCEEDING IS PERMITTED TO PROCEED AS A CLASS ACTION. The company has previously. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. *Sorry, there was a problem signing you up. Initiating Arbitration Proceedings; Rules, Venue, and Jurisdiction: The arbitration will be administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, as modified by this agreement to arbitrate. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. Events may be canceled by the team, venue, performer, or promoter. TikToks Favorite Celebrity Couple Is Kim Kardashian and Michael Cera. YOUR USE OF THE SITE AND ANY MATERIALS PROVIDED THROUGH THE SITE ARE ENTIRELY AT YOUR OWN RISK. Once you identify the tickets you would like to purchase, and select them, you will be directed through the checkout process where you will enter your name and address and provide payment information. But he couldnt get through to anyone at Vivid Seats. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? If you did not receive a Supplemental Notice, the previous dates apply and the claim deadline has passed. Vivid Seats uses your information only as described in Vivid Seats Privacy Policy. Ticket marketplaces like Vivid Seats do not control these decisions. If any provision of these Sales Terms is held invalid or unenforceable under any circumstance, its application in any other circumstances and the remaining provisions shall not be affected. . You shall have forty-eight (48) hours from the time of delivery to report any inconsistencies between your order and the delivered tickets. Exclusive jurisdiction for an arbitration hearing required under the AAA Consumer Arbitration Rules, if any, shall be in Chicago, Illinois. Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM Want a quote from. If your event has been postponed, you have 30 days from when the rescheduled date is announced to request a refund from AEG Presents. Vivid Seats monitors compliance with these Sales Terms and investigates alleged violations and other complaints against users. Now, VividSeats did respond online saying, To stay up-to-date on the events status, monitor the venues website from time to time. Can I get my 173,116 Chase Ultimate Rewards points refunded? No wonder its tickets are so expensive! The $7.5 million Vivid Seats class action settlement between an events company and ticket buyers who claimed it changed its refund policy for canceled events following the onset of COVID-19 was given final approval by a federal judge in Illinois. Please keep your tickets in a safe place. If you wish to pursue a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Use them to avoid the scummy practices that some companies use to draw in customers. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. Vivid Seats does not represent any official organizer of the events listed and is not suggesting any endorsement by or association with such official organizers or any venues, events, teams, leagues, performers or attractions. We are dedicated to making sure every customer is satisfied. During that investigation, we will review the proof you submit and contact the seller. Event Specific Terms 3. Some tickets are delivered by an alternative method which will be described at the time of checkout or in a subsequent email. Himbergers problem was preventable. Taking legal action such as filing civil or criminal charges or seeking an injunction. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. Such consequences include but are not limited to: You agree that monetary damages may not provide a sufficient remedy to Vivid Seats for violations of these Sales Terms and that the damages and harm caused by such violation may lead to impaired good will, lost sales and increased expenses that are difficult to calculate. All orders are subject to ticket availability. For the avoidance of doubt, however, You can seek public injunctive relief to the extent authorized by law, warranted by an individual claim(s), and consistent with the Exceptions clause above. Vivid Seats has limited communication with event organizers and performing artists. Ive written about some operators who did that during the pandemic, which is the worst kind of customer disservice. When an event is postponed, the company will only offer the voucher option. Governing Law: The Federal Arbitration Act (FAA) governs this agreement to arbitrate in all respects. Newport Folk Festival has been canceled, but you have three options for what to do with your ticket, according to its website. This means that we are an intermediary between ticket buyers and ticket sellers, allowing ticket buyers to find tickets for all their favorite live events. Here are what the top ones have to say. Your order is then sent to the seller for confirmation. Despite the early-season drama, its still (almost) anyones game to win. If a customer purchased tickets to an event that is canceled with no rescheduled date, they are entitled to a full refund of the purchase price, including delivery charges, per Vivid . Password must be at least 8 characters and contain: As part of your account, youll receive occasional updates and offers from New York, which you can opt out of anytime. When tickets are shipped to you, it is your responsibility to confirm that the tickets delivered to you are consistent with the order you placed. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. If you do nothing, your $62 deposit will roll over to next years festival, which ensures youll have a chance to buy a ticket for next year. Vivid Seats then sent me an email saying we had a credit something they had never said in all those months, he says. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent bargained for allocations of risk and that the pricing and other terms and conditions of this agreement reflect such allocation of risk. Vrbo offered a refund after my husband lost his job. Arbitration Fees and Costs; Attorneys Fees and Expenses: Payment of all filing, administration, and arbitrator fees will be governed by the AAAs rules, unless otherwise stated in this agreement to arbitrate. But six months later, Discover found that the charge was valid. Unfortunately, no. Vivid Seats prohibits the use of its Marketplace, website, or mobile application for unlawful conduct. If you planned on traveling for a festival or concert this year, then youll most likely need to cancel your Airbnb. Further, the provision that has been deemed to be invalid or ineffective shall be enforced to the greatest extent permitted by law. If you want a refund, you can request it through your Burner Profile, according to the website, but Burning Man is urging ticket holders to donate to Burning Man Project to help keep staff and the Burning Man vision alive. By purchasing tickets from us, you understand that you may be denied entry if you do not sign such waiver and such denial of entry will not be the responsibility of Vivid Seats. Shoots Twice (Hockey) If the dispute is subject to arbitration, THE ARBITRATOR WILL NOT HAVE AUTHORITY TO COMBINE OR AGGREGATE CLAIMS, CONDUCT A CLASS ACTION, OR MAKE AN AWARD TO ANY PERSON OR ENTITY NOT A PARTY TO THE ARBITRATION. Did you find it helpful? If you want a refund, you have 30 days to request it starting from the announcement of the new show date. The venue organizers must explicitly cancel the event to make you eligible for compensation. 2021 Vivid Seats Ltd. All rights reserved. Then this happened, names, numbers, and email addresses of the Discover executives. Vivid Seats shall not be deemed in default or otherwise liable under these Sales Terms due to its inability to perform its obligations by reason of any act of God, fire, earthquake, blizzard, flood, epidemic, pandemic, danger to public health or safety, accident, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance, act of public enemy, embargo, war, law, ordinance, regulation, legal order (unless caused by Vivid Seats default hereunder), failure or delay of any transportation, power, or communications system or any other similar cause not under Vivid Seats' control. Sears couldnt deliver my appliances. All AMC Stubs AList member accounts have been automatically paused while our theatres remain closed, according to AMCs website. While AMC has no plans to reopen theaters right now, according to a statement on Deadline, AMC Stubs Members dont need to worry. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Warning Related to COVID-19 and Other Diseases or Illnesses. Postponed or rescheduled events will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate refund requests from the ticket seller.