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To do so, members will be required to use the 12-digit barcode number on the back of their member card, entering it on the website of the relevant ticketing agent (Ticketmaster at Marvel Stadium, Ticketek at the MCG). General Terms and Conditions By clicking this link, a web page will be displayed containing your ticket. If I received an invite, does Ticketek store my contact details? Do I need to be logged in to see 'My Events' and if so how do I know? If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating please contact us on 0800 686 677. www.accc.gov.au. When contacting AFL Membership, you will be asked to provide us with your membership number/account ID to help us verify your information. Yes, you are able to use multiple Ticketek Gift Vouchers. Guest passes range in price depending on where the seat is located, with junior and concession guest passes available for purchase. ezyTicket is Ticketek's print-at-home PDF ticket and is currently available for selected events only. Ticketek may not replace tickets where seating is unallocated (general admission tickets). In most cases, a GA ticket is a standing floor ticket. Your region is identified by your IP address. How do I subscribe to receive My Ticketek emails and/or SMS? This is just another way of conveniently storing and viewing your mobile tickets. Search Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR Select an event category type from the Genre drop-down menu and click 'GO'. You are required to present your credit/debit card and photo I.D. I would still like my tickets mailed to me at my overseas address, is this possible? Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats. Angry attendees couldn't access their tickets on their phones after purchasing them through Ticketek. No, there will not be a priority system in place for AFL Members dining in 2023. My Ticketek Gift Voucher has no Voucher ID? To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. While Ticketek takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. Am I able to 'top up' my Ticketek Voucher with more credit? If you are a My Ticketek member and you would like to unsubscribe: To stop receiving the online email newsletter: Subscribe to receive My Ticketek emails and/or SMS and you can be the first to receive news, offers, updates, event information and a weekly My Ticketek Newsletter with all the latest entertainment news. If you would like your event to be one of these, we would love to hear from you. The app is built for the iPhone, although it will run on an iPad at iPhone resolution. If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. We'll now show you the tickets which have been allocated to you based on your selections. If your session time expires, you will receive a notification and will be required to access the site again. The email may have been filtered by a spam filter. This is why on occasion, "Allocation Exhausted" can be seen yet shortly after the event is back on sale. If your question has not been answered in any of the FAQs above, please complete the Ticketek Online. The Ticketek App connects you to thousands of live events and experiences across concerts, sport, comedy, theatre, arts and exhibitions. At this time Ticketek NZ cannot post tickets overseas. If the number you have entered is definitely correct, it may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. Their barcode will then be on their homepage. If you want to buy tickets in more than one price category continue through the purchase process and come back to select more tickets before you make your payment, Now select the quantity of tickets you'd like to purchase. Will I be required to pay a transaction or ticketing agent fee as part of the complimentary ticket redemption? If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. If you don't opt-in during purchase, you can also opt in to Friend Spotter at a later date by using the 'Share and Save' button on your mobile tickets. There is a limit of $1,000 worth of Ticketek Gift Vouchers that can be redeemed per transaction. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). This will also save your preferences so 'My Events' contains content relevant to your preferences on your next visit. What does General Admission (GA) mean? Please note: The My Ticketek member must be the credit/debit card holder when booking tickets online. If you're not signed in already, you'll be asked to sign in (or register) now. Once you have selected your ticket(s), there is a time limit of. chevron_left. f you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. Otherwise, you must apply for a refund by the earlier of: (a) 4 weeks after notification of the reschedule or relocation; or (b) 72 hours prior to the event. An administration fee of $10 will be charged. If you have access to the Ticketek iPhone app, you can log into your My Ticketek account within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. Does everyone in my party have to arrive together if I have selected multiple Mobile Tickets? Are Refundable tickets available through Ticketek Marketplace? Why does the app ask to use your current location the first time it's opened? I had the opportunity to study abroad in Australia during the summer of my Junior year. As a condition of sale, there are no refunds, exchanges or cancellations once the booking is complete except in accordance with applicable laws in the region of purchase. Can I request a refund if I accidentally selected the Refundable tickets option? Can I purchase tickets through the mobile site? If you purchased Refundable tickets during your original event purchase, to apply for a refund please contact the refund team here. By attending the event, you and each attendee in your group acknowledge and agree that you each may be filmed and/or recorded and you each give permission to the Seller and Ticketek to use your image, likeness and voice obtained at the event in all media throughout the world for any purpose and without any compensation. Please see our tutorials on how to reserve seats in the AFL Reserve here. Tixel allows you to resell your Ticketek tickets in a few simple steps.Simply: Find your ticket. You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones). This allows the Friend Spotter feature to link your seat location with your Facebook friends. The website will still select the best available within the section you have chosen, You can only select on price category at this stage. Can I request a partial refund on my purchase if I have selected Refundable tickets? You may be required to submit to a search of your person and/or possessions before entering the event. Will I be required to pay to reserve a seat? Ticketek Gift Vouchers can be redeemed for tickets to participating events on sale through ticketek.co.nz, the Ticketek Call Centre and Ticketek agencies. Can I still access the full site on my phone if I need to? My AFL Membership card has not yet arrived, what should I do? You can select a quantity of tickets in more than one price type e.g Adult, Child etc. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). When attending the event ensure you can present your card on request. Ticketek Online Terms of Use and Privacy Policy. Ticketek is one of the largest ticketing platforms in the world, covering major music, sport, theatre and comedy events.Chances are you have used a Ticketek-issued ticket at least once to go to a major event. The original expiry date still applies to any balance remaining on your voucher. If this does not answer your queries, our friendly team will be happy to assist. If you purchased online or through our call centre please contact Customer Service for further assistance. Please be aware your membership number will never change throughout your years of membership. You should receive it within 2-3 weeks, however, these timelines will be dictated by club processes. We do not send tickets to PO Boxes or business addresses. Due to extraordinary demand, three-time Grammy Award-winning singer, performer, and international pop icon P!NK has added 3 new stadium shows on her massive Australian tour in February 2024. When purchasing tickets for a particular event you may be limited to a specified number of tickets. General Invitee B starts purchasing two seats from hold. View the range of price categories and prices to help you decide what you which best suits your needs, Click on the FIND TICKETS button to move forward and to tell us how many and what type of tickets you want, Select the Price Type. Log in to your Ticketek account (Note: This will not be your Crows Membership Account details) 7. Log into your My Ticketek account and make sure all the details are correct. Yes, all events that Ticketek ticket for can be found on the mobile site. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of venues for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the venue name to read see more information about that venue. Full Ticketek Refundable terms and conditions of sale can be viewed here. Will AFL Membership dining be available at the MCG and Marvel Stadium in 2023? Postponed and Cancelled Events. What happens if my phone is out of battery or my network coverage is low when I get to the venue? More information relating to mobile ticketing will be communicated in the lead up to the season. This ensures that the group remains together when purchasing seats by avoiding the following scenario: No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member. Ticketek Gift Vouchers are available to purchase online through ticketek.co.nz, Ticketek's mobile site and mobile apps, Ticketek agencies and over the phone through the Ticketek Call Centre. Some events, however, may have a ticket limit applied; you would have been informed of this on the event page, Each event will have different delivery options, however where available, we recommend choosing ezyTicket or Ticketek Mobile Ticket (see below for details). General Admission (GA) is the term used to describe a venue where there is no reserved seating for patrons. The new Apple Passbook application allows you to organise your mobile tickets, boarding passes, vouchers and more in one place for easy access, and will be available to users of the new iPhone 5 as well as existing iPhone users who upgrade to iOS 6. Write a review Ask a question. Why can my friends (invitees) only purchase the held tickets one at a time? You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. Please try again, or try reducing the number of tickets you have selected. This will display a preview of the event pass with all ticket information needed to attend the event and the option to Add to Passbook. You might find the following websites helpful if you want more information about ticket scalping: New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. Your saved credit or debit card details will pre-populate whenever you are logged in and buying tickets, so all you need to enter is the CVC security code on your card to complete the purchase. When will I receive my club of support merchandise pack? AFL Membership will provide match-specific information about the ticket redemption process prior to each game. On arrival, simply present your mobile ticket for scanning to gain entry as usual. Methods of collection and/or delivery will be available when choosing your collection/delivery details. How can I get Ticketek to sell tickets to my event? You now have the option to have your sign in details remembered for your next visit. No, we cannot refund the additional charge for the Refundable tickets. Mobile tickets will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. There are no guarantees. Lanyards are sent separately from tickets and should arrive at least two weeks before the day of your event. If you are using the Ticketek iPhone app, the tickets in your Ticket Wallet will automatically adjust the backlight to be suitable for scanners. These special event Gift Vouchers can only be redeemed through Ticketek Agencies for the events which they relate to. For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. Tickets will be available to purchase, once onsale, through Ticketek. If an event is cancelled or postponed you will need to contact Ticketek for a refund. I've sent an email invitation but some or all of my friends did not receive them. Your confirmation email will include all of your delivery details, plus your customer information. Sell tickets directly from your Ticketek Account. You have the option to invite as many friends as you like via Facebook or email to purchase the reserved tickets. stream If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. What happens if my tickets do not arrive in time? <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S>> When booking from overseas, we recommend you choose either of the delivery options below when they are available: Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit. No, refundable tickets can only be selected during the original purchase. Concession and junior barcodes will show up as such. You can log into My Ticketek within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. The Mobile Ticket delivery option will be displayed with the existing delivery options when it is available. They must present the relevant concession documentation at point of purchase and upon entry to the ground. Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller). What are the different types of Ticketek Gift Vouchers? Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction. When you visit ticketek.co.nz you will now have a completely personalised experience with tailored content appearing based on your location and genre preferences. An invitee purchasing seats can select up to the maximum seats currently remaining for the group. What are the terms of General Admission (GA)? These tickets are released when not required by the promoter and generally given to us to sell to the public. I ordered a lanyard with my ticket purchase, when will this arrive? If your location is not recognised, National content will be displayed. Ticketek has also been an active participant in various government forums relating to ticket scalping and has also over the years worked closely with Live Performance Australia on this issue. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. Tickets can be purchased via our website here, or over the phone on 1300 722 515. You can redeem your Ticketek Gift Voucher online through ticketek.co.nz, through Ticketek's mobile site and mobile apps, or over the phone through the Ticketek Call Centre. Each ezyTicket PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. Check you can log in and have your passwords ready. Restricted view refers to seats that have restricted viewing of the stage or event. - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. All tickets purchased through Ticketek will be mobile or PDF, meaning you can easily access your tickets on your phone via your ticket account or ticket agent app, add them straight to your phone's ticket wallet and share them with your friends and family using the 'Ticket Forward' function. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. Enter the required information in the fields provided. Ticketek recommends that you select Registered Mail for these events where available. You must allow adequate time for collection or delivery of tickets. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Once you have logged in, update your information. You can find information on how to access your Mobile Membership through the AFL Live App here. Going to an event with a social club, company, school, family or friends? Can I request a refund if I change my mind about attending the event? Select 'Club Members & Public Reserve', enter your barcode number(s) into the space provided, and click 'Unlock tickets' 5. How do I gain entry to the venue using Passbook? Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. An event is displayed as "Allocation Exhausted" when all transactions for Ticketek's entire available tickets have been completed. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. ezyTicket - your ticket is emailed to you in PDF format. 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 I am having trouble logging in and cannot retrieve my password using the forgotten password facility? Please note that the sale of concession tickets through any of Ticketek's sales channels, whether Call Centres or the Internet, may be restricted by the promoter of the event. Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller).Ticketek is committed to working with Sellers to facilitate the accessible and inclusive sale of tickets on this site to all audiences. The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets. Delivery differs depending on the event, please refer to the specific delivery information on the event page of the event you purchased for. You will need to provide some form of ID so that staff can access your Ticketek account details.